Customer Service People Skills Create Profitable Connection
by Kate Nasser | 10 Comments »
Customer service people skills are a gold mine of success. Why?
Customer service people skills connect at the depths of human need. Everyone loves to feel respected, honored, and valued! Think about you as a customer. Isn’t this true?
How deep do you and your teams go with customers?
Do your customer service people skills create profitable connection?
Beyond the standard mindset of caring for customers’ tangible needs, lies a gold mine of profitable connection through people skills. Let’s explore!!
Customer Service People Skills Image by: Sweet Dreamz Design
A champion feels — elevated, accomplished, and elated. Interact with customers to make them feel like champions!
- Greet them with heartfelt enthusiasm. It elevates!
- Understand their goal line beyond the request. Help them accomplish it.
- Elate them with care and action don’t deflate them with procedural details.
Customer Service People Skills Image by: Sweet Dreamz Design
Heroes are beloved and honored for their courage and action. Honor customers as our heroes!
- Customers courageously overcome fears and doubts and choose us.
- Customers’ actions (choices & purchases) keep us alive.
- Customers put their name on the line and refer their network to us.
- Customers courageously give us feedback to make us more successful.
- Customers give us the gift of their personal trust.
- Customers expand our horizons through theirs.
- Our customer service people skills must treat them like our heroes!
Customer Service People Skills Image by: Sweet Dreamz Design
Customers want and are worthy of our respect!
- Let our customer service people skills show them respect as individuals vs. treating them like a transaction number.
- Let’s empathize with their struggle vs. labeling them as difficult.
- Let’s start by trusting them vs. guarding with mistrust.
- Let’s respect them by connecting in their channel vs. making them come to us.
- Let us make their day easier vs. adding to their burden.
Customer service people skills honor the customers for who they are. When we adapt to their personality styles, we respect them as individuals and create profitable connections. When we give them a little extra for no extra money, our gratitude and respect elevate them.
For years we have lived with the motto, people do business with those they know, like and trust.
The deeper truth is: People do business with those who respect, honor, and value them! Customer service people skills based on emotional and social intelligence are the pathway to profitable connections.
From my professional experience to your success,
Kate Nasser, The People-Skills Coach™
Gratitude for featured images to: Sweet Dreamz Design via Creative Commons License.
©2013 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com. Thank you for respecting intellectual capital.
Kate Nasser, The People-Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
Kate, I hope this brings a huge smile to your face. Because I cannot add anything to this except to say I couldn’t agree more! 🙂
Great post Kate. And thank YOU for taking the time to connect in all the ways that you do. You’ve modeled it with me and I appreciate it more then you probably know.
~Samantha
Thank you Samantha. This Sunday’s #peopleskills chat on Twitter will focus on “Your Human Needs as the Customer”. Can’t wait to see your tweets there!
Oh, Sweet Kate!
More pearls of sage! GREAT tips, as usual!
Thank you!
Another creative post 🙂
I wish people in our traffic department read this when I asked why have they moved their place to a new location, the lady stared at me and said why don’t you ask the manager! As if I was insulting her! All I wanted to know was the value add of such move which made all confused as it wasn’t officially announced 🙁
People think that customer service has to be in place when selling stuff! It’s not!
Thanks again Kate for your posts.
Regards,
Khalid
Whoa Khalid. Her answer was based on a negative assumption that snipped out at you for no cause. Makes me wonder if even she was against the move 🙂
I love your real life stories for they bring the power of imagery to these posts.
Heartfelt thanks,
Kate
Kate, I agree with all the above but you know what I think comes first? Getting the right product to the right place at the right time. When companies understand that operational excellence is the real customer service, that’s when they can excel. Get that right, and you’ve earned the right to smile at your customers.
Dain, you are so right. If a company can combine operatonal excellence with all the things Kate mentions above they will be on to a winner – higher customer retention, higher customer recommendations and higher profits!
Hi Dain,
I think excellence in all aspects of customer care is essential. They must coexist. Even to get the “right product to the right place at the right time” takes people skills to understand the customer’s definition and view of what is “right”.
So I guess I am with Vince on this one. It isn’t first or second … it is holistically connected!
Kate
Hi Kate – Another great post and I love the different format! Inspiratioon to wind up another busy week!
Laurie
Thank you Laurie!! Very different format for me and I am glad to get feedback. We never now ’til we listen.
Have a super weekend.
Kate