Easy Does It for Customer Loyalty!
by Kate Nasser |
Esther Denn, eDenn Property Management, recently asked me to pen a blog post on delivering great customer service to increase customer loyalty. Property management is a fast paced field and you need more than occupational knowledge to succeed. Entire teams must truly understand the value of the customer and deliver every aspect of daily customer service from that mindset. As I wrote the post, one thought kept recurring — easy does it for customer loyalty! Every customer celebrates, remembers, returns, and refers when the experience with you was easy.
This post is valuable for any business whether you are the CEO or a CSR because: Customers Remember Moments – What Do They Remember About You? Don’t leave it up to chance.