Easy Does It for Customer Loyalty!

Esther Denn, eDenn Property Management, recently asked me to pen a blog post on delivering great customer service to increase customer loyalty. Property management is a fast paced field and you need more than occupational knowledge to succeed. Entire teams must truly understand the value of the customer and deliver every aspect of daily customer service from that mindset. As I wrote the post, one thought kept recurring — easy does it for customer loyalty! Every customer celebrates, remembers, returns, and refers when the experience with you was easy.

This post is valuable for any business whether you are the CEO or a CSR because: Customers Remember Moments – What Do They Remember About You? Don’t leave it up to chance.

3 Responses to “Easy Does It for Customer Loyalty!”

  1. P. Ingalla says:

    Making life easier for the customer and being easy to do business with seems totally logical. Why is it so many companies focus on their procedures and processes instead of interacting with me in an easier way? Kate, I loved your tips on how to make it easier for the customer so he or she will have great memories and sing your praises.

    Thanks for this post.
    P. Ingalla

  2. savecoco says:

    This is my first visit here, but I will be back soon, because I really like the way you are writing, it is so simple and honest

  3. DirecteurRemy says:

    This is also my first visit here and am already pleased with the findings so far. As a frontline practitioner is Vacation Property Management, I agree 100% that “easy does it for customer loyalty.” The less work the guests have to do when they arriving to our destination, is the more they are willing to their experience with others.

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