Empowerment & Knowledge – The Confusion at the Front Line
by Kate Nasser |
Does empowerment come before knowledge or knowledge before empowerment? That’s what the CEO of the business asked me. Never is this confusion more prevalent than with new front line leaders. Businesses almost always spend time and money training and developing the leadership and managerial skills of their top level leaders and often one or two levels down.
Yet they promote team members into front line leadership positions without training or coaching. They leave them to learn on the job — the hard way — and label it empowerment. This presumes that empowerment precedes knowledge. In truth, knowledge breeds empowerment.
The thinking is that higher level leaders are paid more, have a broader impact on the company and therefore must have ongoing training, mentoring, and coaching.
Consider, however, that empowered incompetent front line leaders have daily impact on end results. They can damage morale and team commitment to quality work.
Empower them with knowledge and know-how.
Develop future front line team leaders especially in these areas:
- Turning disagreement into profitable success
- Building accountability without micro-managing
- Tapping talents of diverse team members for transformational business results
- Transitioning from peer to boss (if applicable)
You could choose to hire experienced front line leaders from outside your organization. Yet, if you are going to promote from within, first develop and empower them with knowledge and know-how. The results are amazing.
Kate Nasser, The People-Skills Coach, delivers training and coaching to diverse organizations from large corporations to governmental agencies, for remarkable bottom line results. For more information on her workshops, KateNasser, The People-Skills Coach.