Four Practices for the Best Professional People Skills
by Kate Nasser |
Ever meet someone who is very good with people – all different types of people? In the workplace you see their professional people skills shine in various situations. You wonder, “What makes them so successful with diverse people and in widely different situations?” Look more closely or speak with them and you will find the best professional people skills develop from these four practices.
As you read each point, note one thing you do well and one thing you will do to improve.
Practices: Best Professional People Skills
- Know Yourself Very Well. Your social style/personality type. Your hot buttons. Your fears. Your pet peeves. Your odd quirks that bother other people. Your natural talents. Your work ethic. Your definition of a happy life. Your definition of success…
- Observe and listen to others. This is the critical step for developing outstanding professional people skills. Observe and listen in order to constantly learn more about other people. The data you collect is the fuel and the guidance system for successful interactions. Those with outstanding professional people skills are always learning about others!
- Practice Flexibility. Most people interact with others by treating them the way they, themselves, want to be treated. Unless the world is full of clones, this will not breed great interactions.
The best in professional people skills use the data they have collected about others to adapt to others. To do this you must believe flexibility is a sign of strength not weakness. Flexibility is a skill that allows you to work with diverse people in a wide range of situations.
Most importantly, do not mistake flexibility for indecisiveness. The best in professional people skills use flexibility for successful connections with others – and achieve tangible results.
- Achieve Balance.
How balanced are you in your professional people skills?
- Balance your drive for action with empathy for others’ needs.
- Balance honesty with diplomacy to communicate your message clearly without brutality.
- See the details that others focus on while compiling the big picture.
- Balance your knowledge and expertise with input from others.
- Know when to push ahead with your thoughts and when to pull back to deliver your thoughts at the right moment.
- Balance your need for bonding with respect for others’ need for independence.
- Deliver even the toughest news with respect for the humans involved.
- Lead change with inspiration and grit.
Think of all the applications of the best professional people skills. Leaders who can inspire both morale and great results. Soaring sales when you connect with customers and understand and meet their needs. Successful, cost effective, and timely completion of projects from clear communication & teamwork.
Professional people skills build trust and collaboration that deliver results!
I have noted 4 practices above. Is there a 5th and 6th? What would you add?
Kate Nasser, The People-Skills Coach delivers workshops, keynotes, consultations, and DVDs that develop your professional people skills. See this site for more information and what others have said about her sessions.