Highly Effective Connection & Top Performance: Eliminate Static! #PeopleSkills
by Kate Nasser | Comments Off on Highly Effective Connection & Top Performance: Eliminate Static! #PeopleSkills
Most everyone realizes the value of highly effective connection in business. Images of leadership, teamwork, morale, customer service, and sales success come to mind. Achieving highly effective connection is another thing. To learn how to do it more easily, look outside the business world and then reapply what you’ve learned.
Eliminate Static for Highly Effective Connection & Performance
Picture the static you encounter on phone calls or distortion on videoconferencing. The connections are difficult and the results poor. What forms of human static are blocking highly effective connection at work?
Believing that connections at work shouldn’t be too close.
Competition with others.
Low emotional intelligence.
Bad leadership and poor morale.
How to Create Static-Free Connection
Here are the essential components to static-free connection for top performance.
Believe it’s OK to connect closely. Close collaborations and even friendships at work lead to great results. Leaders, make sure you are not blocking these connections! Don’t say things like, “Why are you too always talking? Get back to work!” Teamwork flourishes in connection.
Listen without fear. Listening doesn’t mean you are weak. It doesn’t mean you will obey. In fact, listening is the key to highly effective connection. Free your mind to take in what others have to offer.
Follow where the connection takes you. New ideas lead to new places and this creates great results. Great actors do this even though they have a script.
When something goes wrong and static frizzles up, pause, listen, and then act instead of snapping back. In live theater performances, great actors handle mistakes without panicking. In fact, they find it exciting to handle these moments well.
Give others the benefit of the doubt. Assume their intentions are positive so you can trust enough to listen. Then trust yourself to be able to spot signs that they are no longer worthy of your trust.
Spot the difference between static and creative friction. Static stops performance. It’s as if you can’t hear what’s going on. Creative friction is the energy of connection. People offering different ideas, customers raising objections, employees engaging in debate over issues, are all signs of great connection. Just make sure you keep listening instead of resisting. Otherwise creative friction turns into unproductive static.
Enjoy Eliminating Static
Summary on Highly Effective Connection
If you want to excel in leadership, leading morale, teamwork, sales, service, or in your career in general, eliminate your human static to connect better with others. People work with those they know, like and trust. And these wonderful connections are how successful people do it. They listen, give freely to others, show respect, make themselves of value, and above all listen without static.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
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Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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