How to Improve Customer Experience Quickly |#cx #custserv

Customer Experience: How to Improve It Quickly

Customer Experience Quick Improvements: Image is light shaped curve.

Customer Experience Quick Improvements. Image by Sam Delong.

Image by Sam DeLong via Flickr Creative Commons License.

Customer Experience: 6 Ways to Improve It Quickly

  1. Improve your welcome. That first impression sets the tone for the customer experience. As a brand, pick one word that defines how you want to come across to customers. Then have every employee the customer with a welcome that matches that image. The image is memorable so make it great.
  2. Listen for what the customers are not saying. You are already listening to what they are saying. To improve customer experience quickly, hear what they are not saying. It wows the customers and gives them the extra connection they love so much.

  3. Kate Nasser, The People Skills Coach™

  4. Think ‘yes’ and ‘how to’ vs. ‘that’s not the way we do it here.’ Customers don’t come to you to follow your process. They come to experience what they want!
  5. Ask how are we doing instead of how did we do! Every moment of customer interaction is a moment to learn and improve. Take the customer’s pulse sooner. Their vital sign is your vital sign.
  6. SHOW customers you care. They cannot observe your intentions. The experience is in the doing. It comes alive with your actions — not in what you are trying to do.
  7. Be very open to feedback. Any time you feel frustrated or annoyed with customer complaints, ask yourself: Would you rather they complain or leave without telling you why? Complaints are a sign of continued interest — the lifeblood of any business.

As a customer, what customer experience improvements do you want to see?

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Customer Experience: 24 Tips to Make It Easy & Valuable
Irresistible Customer Experience: What Every Customer Wants
Irresistible Customer Experience: DOs & Don’ts Part II

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email for permission and guidelines. Thank you for respecting intellectual capital.

Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.


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Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

4 Responses to “How to Improve Customer Experience Quickly |#cx #custserv”

  1. Khalid says:

    As a customer, I want what I came for and not promos after the purchase under loyalty membership 🙂

    • Kate Nasser says:

      Interesting point you make Khalid. As a customer, I get frustrated when providers focus on what they are promoting or try to upsell me to other things before they focus on what I need and want.

      Thanks for expanding this discussion Khalid!

  2. Bernard says:

    Good advice Kate. Thanks for sharing. I’d like to add when we interact with customers we ultimately have human beings interacting with each other’s. We need empathic behaviors. A personal example this Saturday my wife had to be hospitalized and I had to cancel an hotel booking. I phoned and was efficiently served but even if I stated the reason I did not hear any “sorry to hear, hope she is getting better” and I missed that. So to conclude and before anyone asks, she’s recovering finely.

    • Kate Nasser says:

      Hi Bernard,
      Well I certainly would have expressed my empathy for you. I am grateful that you have illustrated such an important point with a personal story.

      Glad to hear that your wife is recovering nicely and I hope you both have a peaceful week ahead.

      Warmest wishes,

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