Leaders: Can a Change Resistor Get You to Oz?
by Kate Nasser |
Leaders, are you conflicted when your best performer is change resistant? As I highlight a change resistor to leaders who engage my consulting and training, many have said to me “but this person is our best performer!”
Behind that short reply from leaders is great risk to the success that lies ahead. Because of this, I ask leaders, can a change resistor get you to Oz? No and neither can denial.
Leading to Oz
- Leaders, your shock and disappointment are normal. Your denial, deadly. Any employee can be a change resistor. Occupational performance does not guarantee change-ability.
- Be ready for a show down in the evil forest. Some top performers believe they are indispensable and can resist the change. Before initiating significant change, know what internal and external resources you have to keep everything moving ahead. It also helps the resistors see they are not indispensable.
- Replace your fear of performance loss with courage and belief in your vision. Most team members will buy into and even contribute to organizational change if they see that it is not debatable and understand what the vision means for them.
- Redefine performance to include change-ability. Long term success means adapting to change. Discuss this with your team members and let them know that their skill is valuable if they apply it to a changing vision.
- Top performers and high achievers sometimes want an extremely clear picture of the change before they buy into it because they want to be seen as a high achiever throughout the process. That is not always available. Other high achievers trust in their ability to succeed even in ambiguity.
Let everyone know that you trust in their ability and know their will be ups and downs throughout the change. Commitment and focus is the key — not perfection.
Lead change with vision, courage, and communication.
What other factors contribute to a top performer resisting change instead of helping to lead change?
From my experience to your success,
Kate Nasser, The People-Skills Coach™
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Kate Nasser, The People-Skills Coach™, delivers consulting, training, DVDs, and keynotes that turn interaction obstacles into business success especially in tough times. Leading change, employee engagement, customer service experience, and teamwork. See this site for workshops outlines and customer results.