Leaders, Great Employee Attitude is Essential, Not Negotiable | #Leadership
by Kate Nasser |
Leaders, great employee attitude is essential for business success. Of course there is much you must do to attract the skills and talents your organization needs. Yet, it is also critical to attract and hire great employee attitude as well. To do that, you and your teams must first define what is a great attitude.
A great employee attitude is …
A great attitude isn’t …
- Drowsy & lethargic
- Head in the sand
- Extreme rose colored view
- Entitled and demanding
- Greedy and self-absorbed
Leaders often ask me: What if the organization is going through difficulty? Is it still appropriate to expect great employee attitude? Yes as long as you are respecting employees, inspiring and engaging them, and removing obstacles they cannot.
An employee who uses difficult times to justify a bad attitude is taking you, the team, and the organization down. How does it help to allow this attitude to burden everyone? Success is tough enough to achieve; it’s impossible without great employee attitude.
What Must You Do to Model a Great Attitude
- Empower them — for real. A great employee attitude needs to be used for something great.
- Breed accountability not blame
- Inspire them everyday. Be a buoy — not the buoy!
- Listen when they have problems. Ask what resources they have and/or need to resolve the trouble. This empathizes without approving of a bad attitude.
It isn’t cold and heartless to expect great attitude as long as you have one too. Consider what bad attitudes do in …
- Teamwork, bad attitudes can destroy good ones.
- Customer service delivery, bad attitudes destroy revenue, customer loyalty, and sometimes the brand.
- Leadership, bad attitudes create a toxic culture that can take years to undo even after a leadership change.
Your organization can achieve greatness, productivity, and profit — even in the toughest times — when you lead, model, and expect positive can-do attitudes.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2013-2019 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email email@example.com for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
Get more inspiration and actionable tips for high engagement results!
Buy Kate Nasser’s new book Leading Morale (Amazon.com).