Leaders, Pain Free Journey to Engage Employee Accountability
by Kate Nasser |
Leaders and managers ask the same persistent question: How do you engage employee accountability?
Many are excited to engage employees to be more creative and innovative.
They picture building accountability as hard fought battles of weight, responsibility, and blame.
Repaint your picture leaders and take this pain free journey to engaging employee accountability.
- Define accountability as a celebration of honor, ownership, and learning. Far too many see accountability as carrying the blame for mistakes. Why would employees jump up and engage that negative idea?
Honor employees contributions and they will honor their responsibilities.
- Support this definition of accountability with your behavior and communication in positive and negative situations. Finding fault stops progress; finding solutions ignites success.
- Abandon the no news is good news approach to leadership. Applaud incremental growth and smaller accomplishments. It builds interest and the confidence to be accountable. Practical Examples: Leaders, 12 Worthy Kudos to Spark Employee Engagement
When leaders speak only with criticism, employees will forever define accountability as blame.
- Illustrate accountability in pain free moments. Use the phrase “I take responsibility for not being clear or “I own that delay”.
What leaders say and live becomes the culture of the organization.
- Employees engage when they can see what’s in it for them. So, what does accountability do for the employees? Discuss it. Listen to their views on it. Open up to what holds them back from it and their ideas to fix it. A pain free step to accountability!
- Honestly address mismatches in job fits. If people are truly wrong for the positions they hold, their continued misses frustrate the team to the brink of finger pointing.
Prevent this pain with honest reassessment of the best job fit.
- End each day or week with: “What did we learn that improved our ability going forward?” With this practice, employees skip the fear of blame and the disease of perfectionism and become accountable for excellence.
Accountability doesn’t have to leave scars. It doesn’t have to come from a demanding leader constantly nagging employees to do what’s needed.
Create the opportunity and culture for excellence and watch employees engage and embrace accountability. It’s welcome and pain free!
I look forward to launching this journey with you. I will take you from inspiration to action!
From my professional experience to your success,
Kate Nasser, The People-Skills Coach™
Leaders, Replace These 5 Behaviors to Attract Top Talent
Kate Nasser, The People-Skills Coach™, delivers coaching, consulting, training, and keynotes on customer service & experience, teamwork, and leading change. Kate turns interaction obstacles into business success. See this site for workshop outlines, keynote footage, and customer results.