Leadership People Skills Step to COVID-19 Recovery | #PeopleSkills #COVID19
by Kate Nasser |
There is one often overlooked crisis leadership people skills step. Do you know what it is? It relates to employee experience. This leadership people skills step gives leaders rarely available insight into their employees. Still don’t know?
Proactive Leadership People Skills Step to Crisis Recovery
Why Capture the Employee Experience *During Crisis
Doing so shows employees that they matter. As leaders and employees address the crisis itself, great leaders show they care about the employees.
It helps make employees more aware of their own reactions to crises. Awareness is the first step to managing their own feelings and behavior and their interactions with each other.
It is a rare learning opportunity for leaders. You will learn things about your employees (and how to lead them) that you won’t learn from any other moment. Moreover it is a treasure trove of insights for crafting a better employee experience overall.
How to Capture Employee Experience *During Crisis
Ask employees to keep a casual journal. Don’t force them to do this nor make it too structured. Simply suggest and invite them to write down a few thoughts each day about what they are experiencing *during the crisis. Real-time notes are far more accurate then trying to remember after the fact.
Listen. Whether they share these thoughts with you at the end of each week or when the crisis is completely over, hear what they are saying. Be open-minded. Don’t judge and don’t get defensive. This is a rare learning opportunity that can help you lead morale and help your company become truly employee-centric.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2020 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email firstname.lastname@example.org for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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