Leadership People Skills Timing: Focus on These Key Moments | #PeopleSkills
by Kate Nasser | 4 Comments »
Timing may not be everything yet leadership people skills timing is key to success. How is your timing? To improve it, focus on the following key moments to inspire and lead people to greatness.
5 Key Moments in Leadership People Skills Timing
Lead the following moments with great people skills timing. Otherwise, you will hit a brick wall and wonder what went wrong.
Moments of …
Change & unrest. In times of change, people need support that carries them beyond the fear and unrest. Give them both empathy and a solid pulse forward. It replaces fear with trust and courage. Know when to do each and how to balance both at the same time! Use these 8 people skills behaviors to lead change.
Conflict. Oh boy does timing matter in times of conflict. Are you listening before speaking? Do you know when to say what? Or do you hide because of your fear of conflict? Leaders, you must hone your timing in addressing toxic behaviors that can sink your organization. Time to think is OK; delay and avoidance is not!
Personal struggle. When those you lead are struggling personally, offer respectful help early on. Knowing that your leader cares about you is help itself.
Failure. When the team experiences a failure, the moment requires your able leadership people skills timing. This is not the time to tritely quip, “If at first you don’t succeed, try and try again.” It is also not the time to ignore what has happened. Gather everyone and take time to assess what has happened, the greatness that everyone showed, and what you have all learned for future success.
Success. Carpé diem – seize moments of success to inspire continued greatness. Highlight the effort employees showed as well as the positive outcomes. Recognize natural talents that made the difference. Show employees your appreciation for extra sacrifices they made. Don’t waste the momentum that successful moments create. You cannot create that unique energy yourself.
Times of …
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
Leadership: Memorialize Employee Greatness When You See It!
10 Ways to Ignite Greatness Without Leaving Scars
12 Essentials to Proficient Leadership People Skills
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Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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Timing is a tough one. I’ve worked with leaders and on leadership teams and we would have long discussions of when we share information. When is it a distraction and when is it essential? When are we withholding and when are we supporting by dealing with issues and letting the team stay focused. It’s not only what you do and say but also when you do and say it that counts.
Thanks, Kate! Will share!
Thanks Alli. You list some excellent questions. Yet, poor/no communication will always cause major trouble while over communicating is less of a risk. So as leaders develop, they can rest assured that they will find timing with practice.
Such a fascinating topic Kate! Timing can make or break a struggling team. I have found that before any change can take hold there needs to be an honest discussion of what happened and ways each team member can reboot to lead to a better outcome. Sharing expectations of each person can be so helpful.
Your key words here … honest discussion … make the difference when leading change Terri. In fact, excellent communication is the #2 factor in org. change success!
Thanks for expanding this topic.