Leadership Without Needless BS
by Kate Nasser |
Leaders, who lead change well during tough times, filter out needless noise. Their experience is the filter. It enables leadership without the bullshit.
New leaders, many in middle management, face an ironic challenge. They are building experience — the filter — while trying to filter!
I feel for new leaders and consult on the great challenges they face to give their experience a boost. They deserve a just-in-time filter for needless noise when leading change.
So here it is — a guide to leadership without the bullshit. Help new leaders. Add your experience in the comments section below to strengthen this filter even further.
10 Point Leadership Experience Booster
Leading change in tough times …
- The status quo doesn’t really exist. Things are always changing. Don’t debate if change should occur. It is occurring. Communicate, listen, and engage the team to create success together.
- Convert why questions to what questions to filter the noise. Questions that start with the word what generate tangible dialogue and understanding.
Rephrase why is this happening to …
What conditions have changed and are feeding the need for more change?
What are we facing in the future and how do we prepare?
What roads can we take to get there?
- Acknowledge the struggle don’t encourage it. Acknowledging the struggle that people have with change is helpful if you also ask them how they will get through it. Else they think it is your job to eliminate their struggle and you enable their resistance.
- Encourage success by moving forward. Don’t confuse endless talk about the struggle with being an empathetic leader. If you want to be a caring leader make the unknown, known, by moving everyone forward sooner than later.
- Negativity and positivity are both contagious. It’s pretty clear which one will create success. Admittedly people don’t have to be singing and smiling all the time. If they are very engaged in the change and venting some along the way, it’s natural.
Yet constant complaining will retard progress and ignoring it is a classic mistake. The power of negativity is there even if you deny it. Call it out and note the impact of it. Identify what is needed instead.
- Morale matters. Celebrate talents applied to the common purpose. You will see untapped potential materialize into unexpected wins. Even if your boss is a results-only person, always remember that morale impacts results. It is needed. It’s not a waste of time.
- Perfectionism kills momentum. If you or team members suffer from the blight of perfectionism, override it with the motto make it work. It is rare that you will have all the information, optimal conditions, maximum resources, or complete understanding. When team members raise these points as reasons not to proceed, involve them in risk assessment and problem solving.
- Personality type differences change from obstacles to advantages with simple training. To ensure that your diverse team members mesh even in tough times, hold a personality assessment workshop before the stress hits. Focus on how to adapt to behaviors and avoid using the results as labels. Make it fun and it boosts morale.
- Hedging on difficult or necessary conversations confuses people; it doesn’t console them. Give employees the gift of being clear. Honest focused dialogue shows respect for them as adults and builds respect for you as a leader.
- Redirect extremes into critical thinking focused on results. Tough times provoke stress and emotion that yield rigid outlooks and absolute opinions. Facilitate discussions that reawaken a realistic mindset and empower a can-do approach.
What have you learned from needless bs at work that leaders can use to filter out future noise?
What will you add to this experience booster? What is your #11?
Thanks in advance for adding your insight here.
From my experience to your success,
Kate Nasser, The People-Skills Coach™
©2011-2012 Kate Nasser, CAS, Inc. Somerville, NJ. If you want to re-post or republish the content of this post, please email firstname.lastname@example.org. Thank you for respecting intellectual capital.
Kate Nasser, The People-Skills Coach™, delivers consulting, training, DVDs, and people-skills keynotes on leading change, teamwork, employee engagement, and customer service experience. She turns interaction obstacles into business success especially in tough times of change. See this site for workshops outlines and customer results.
Fill the gaps of change and diversity with business wins!