Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ
by Kate Nasser |
Do you make customers smile? Do you want to? Before you start training your team members to make customers smile, define what you mean by that. Do you want them to be entertaining and fun like this waiter at Cracker Barrel?
Or does make customers smile mean exceed their expectations and wow them. In the first example, how to be entertaining is pretty evident. Yet, how to wow customers and make them smile needs further explanation. Here are guaranteed ways to do that!
Make Customers Smile w/ These 13 Guaranteed Steps
Show interest in them not just their money and potential profit to you.
Be highly knowledgeable and use that knowledge to make them successful and happy.
Make every interaction easy not hard and stressful.
Trust customers and give them the benefit of the doubt vs. mistrusting them.
Be consistent vs. confusing them with contradictions.
Help customers and show gratitude during interactions with them not just at the end.
Be humble and confident. Don’t pretend to know things you don’t. Learn from the customers!
Work as a team. Customer care is everyone’s job.
Close the gaps between teams – fix the problems and educate everyone. Customers love teamwork and competence.
Offer options. Customers like options not mandates.
Take their burdens from them. Make life easy and you make customers smile!
Show integrity. Take ownership of your mistakes, apologize without excuses, and make amends.
Love your customers. They are the reason you are still in business.
The Test of Time!
I’ve been advising leaders and teaching customer service for 25+ years. These guaranteed steps to make customers smile are time tested. And even with new generations of customers, they still work because your customers are all human beings. I have true life illustrations and examples for each of these steps. Contact me for more info on how to make customers smile.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
Additional Inspirational Resource:
Use This Customer Value Creed to Inspire Your Teams
©2019 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email firstname.lastname@example.org for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
Get more inspiration and actionable tips for high engagement results!
Buy Kate Nasser’s new book Leading Morale (Amazon.com).