People-Skills: Be & Perform Like a Ferrari
by Kate Nasser |
In this day of fast paced connections, it’s smart to fine tune our people-skills to perform like a Ferrari.
We must be quickly aware of and adapt to conditions, select the right speed of interaction, and pick the right words to communicate — all with style. Quite a challenge!
So let’s fast track it with quality components (knowledge) and then road test (practice) and maintain it with continued learning.
Image by:Crystal666 via Creative Commons License
Fast Track Knowledge for People-skills Performance
- Make brevity effective not rude. Skip the emotionally inflaming phrases and speak with simple honesty.
- Be confident in your knowledge and deliver it humbly. It’s easier to appreciate the knowledge and respect the person when arrogance is not fogging the view.
- Influence don’t manipulate. Abandon questions like don’t you think and replace them with open-ended questions that produce true understanding.
- Listen don’t label. Labels build barriers; listening builds collaborative success.
- Deliver results without running over people. What you ponder, you create. If you think of positive ways to succeed, your communication and people-skills will follow suit.
- Express opinions as opinion, not as decrees. There is a time and place for certainty and a time and place to consider other possibilities. You earn great respect for being able to do both.
- Opposing views can lead to new discoveries. Opposing each other leads nowhere. Where do you want to go?
- Optimism and skepticism are healthy; pessimism is poison. An optimistic outlook and some protective skepticism lift all to tangible success. Pessimism drains the life out of everyone you touch. How do you want to touch others? Choose wisely.
See you on the highway to success as we handle the curves with ease and style!
From my professional experience to your success,
Kate Nasser, The People-Skills Coach™
Related post: 7 Steps From Brutally Blunt to Helpfully Honest
©2012 Kate Nasser, CAS, Inc. Somerville, NJ. If you want to re-post or republish this post, please email firstname.lastname@example.org. Thank you for respecting intellectual capital.
Kate Nasser, The People-Skills Coach™, delivers consulting, training, DVDs, and keynotes that turn interaction obstacles into business success especially in tough times of change. See this site for workshops outlines, action footage, and customer results.