These People Skills Changes Create a New Dawn for Everyone | #PeopleSkills
by Kate Nasser | 2 Comments »
Creating change starts with practical changes to your own behavior. To that end, these people skills changes will create a new dawn for you and everyone. Instead of seeing obstacles as unbeatable, try these proven people skills changes to overcome the blocks and move ahead.
6 People Skills Changes That Create a New Dawn of Success
People taking credit for your unique idea at work. Change the power balance: “I am so glad to hear that you agree with me. Would you like to work on the idea together?”
Others claim that you are insensitive to their feelings. Change the dynamic immediately. Instead defending yourself, tell them you can do better. Then ask them how they are feeling. Listen and then empathize with “That is frustrating, difficult, etc…” Listening and showing empathy change your insensitivity into a welcome connection.
As a leader you are frustrated with lack of teamwork. Change your language from showing frustration to teaching teamwork. Instead of saying why can’t you all just get along and work together, show them how to overcome frustration and work together. “Let’s do it this way…”
Your leader/manager is a yeller. You find this upsetting. Change their awareness: “You already have my full attention even without yelling. I am even more productive that way. What do you want me to do differently in the current situation?”
You find other’s remarks at work to be sexist. Instead of blowing your justifiable outrage at them, show your supreme confidence. “Your remark comes across as sexist. Yet, I believe you value my contributions as you do other’s here.”
Someone is verbally abusing you. This is the time for a direct, firm, yet still polite response: “Your verbal abuse is unacceptable. I give basic respect. I expect it in return and will accept nothing less.”
Here’s what to do in the tougher challenges:
Contrary to what many believe, people skills do not make you to a doormat. They don’ require you to be politically correct or be the silent target of bullying. Your practical people skills changes, like the ones noted above, turn interactions that you find distasteful into positive new paths. In truth, great people skills turn very difficult moments into avenues of success.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
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©2019 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email firstname.lastname@example.org for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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I love how every example of people skills is also an example of someone confidently and courageously stepping into their personal leadership. Some of the situations you’ve brought up are not only frustrating but exceedingly sensitive. You’ve not only made a suggestion here to deal with it but also gave people a starting statement. Sometimes that’s the hardest part – I don’t know what to say (even if I have a sense what needs to happen). I’m sure your readers will make it their own and start to bring about a new dawn in their workplaces.
Many thanks Alli — I agree that getting started and knowing what words to choose are the toughest moments. I am honored by your feedback and grateful for your view of the challenges.