People Skills Connection: Use Names Not Ma’am Sir | #PeopleSkills
by Kate Nasser |
Using someone’s name creates a more powerful people skills connection than saying sir or ma’am. On workplace teams, between leaders and employees, in sales, and in customer service, use names to build better relationships.
There are times when formality is appropriate. Yet you can show respect by using a title and surname (e.g. Ms./Mr.) and have a positive people skills connection and relationship.
Names Create a More Powerful People Skills Connection
People use their name to identify themselves. Honor their identity for a powerful people skills connection.
A person’s name says they are part of the human race. Let people know you see them as humans. Conversely, when people want to disrespect someone they stop using that person’s name.
Relationship building hinges on names. Can you imagine having a true relationship with people without knowing their names? “Hey you …” doesn’t cut it!
People Skills Connection in Sales & Customer Service
Use the customer’s name. Moreover, don’t switch from using the customer’s name in your greeting to using ma’am or sir the rest of the time. You come across as detached, indifferent, and disinterested. Connect with customers to show them you care about them and their needs. They will have the comfort, interest, and trust to come back for more.
Except in specific situations like the military that require sir/ma’am or other situations that require titles (Madam/Mr. President), use people’s names or surnames (Dr./Ms./Mr. ___) to create a powerful people skills connection. You won’t regret it.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2018 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email email@example.com for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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