#PeopleSkills Neutrality: Careful! Neutrality is Not Always the Goal
by Kate Nasser |
People Skills Neutrality Is Not Always the Goal!
A recent online experience made me aware that some believe that using great people skills means you must be neutral. This is a myth. Neutrality is rarely the goal of people skills. It is also a very risky myth. It can drive people to put aside people skills when they want to express their views or take a strong stand.
Let’s Get Over the People Skills Neutrality Myth
We use great people skills for many reasons that have nothing to do with being neutral:
- Assessing other’s needs and feelings
- Listening and empathizing
- Creating productive dialogue
- Presenting our views without attacking others
- Expressing our views with words & body language
- Working through difficulty and negative emotions
- Facilitating and arbitrating
- Negotiating win-win deals
- Leading and inspiring others
Clearly, people skills neutrality is rarely the goal. In fact we use people skills to work through difficulty vs. avoid it. We use them to treat others fairly which is different from being neutral. In business we use people skills to be professional and objective whether we are neutral or not.
Also, we must remember that being neutral can come across as detached and unfeeling. In the presence of injustice, people may see neutrality as siding with the oppressor. Moreover, people often see a leader’s neutrality as incompetence and abandonment. Don’t confuse great people skills with being neutral. Use great people skills to open dialogue, explore differences, and build and sustain relationships.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2017 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email firstname.lastname@example.org for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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