People Skills Smarts: Communicate or Become Irrelevant
by Kate Nasser |
People Skills Smarts: Communicate or Lose Out!
When we communicate poorly or not enough, the result is not a simple blip of trouble. It creates a void — a vacuum — that fills with trouble and problems.
People Skills Smarts: Communicate! Nature Abhors a Vacuum
Picture business scenarios where people fail to communicate:
- Leaders not communicating vision, goals, changes etc.. to employees. Rumors fill the void. Fear fills in around rumors. Employees take troublesome detours. Performance suffers. Leadership voids also give rise to those who are talking for personal power not for the business advantage. This is especially true during tough times of change. Use people skills smarts. Communicate!
- Business owners shutting out communication from employees and outside resources. The competition fills the void and outruns these businesses. Use people skills smarts. Communicate and welcome communication.
- Not communicating with customers. Leaving customers in the dark fills your contact center with a flood of calls or emails. Customers fill the void of communication with research on what other companies will serve them better. Don’t let this happen. Communicate!
- Leaders not addressing conflict between employees. This avoidance of conflict betrays the employees and the critical teamwork. Cliques fill this void and teamwork suffers further. Instead of telling employees to work the conflict out themselves, use people skills smarts. Communicate!
- Teammates communicating poorly. In the void of timely accurate communication, misinformation takes root. Projects deteriorate. Use people skills smarts on projects. Communicate!
- Employees not communicating their career goals and talents. Employees that don’t communicate can become irrelevant. Employees who communicate are seen as valuable contributors. Those who are too silent can fade into the background. Be smart. Communicate!
As we read more and more about the value of silence, it’s important to remember when silence is golden and when it is not. Silence to hear others is valuable. Too much silence creates a void that fills with unexpected trouble or the horror of irrelevance.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2016 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email email@example.com for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™