People Skills Twitter Chat: Your Human Needs as Customers
by Kate Nasser | 4 Comments »
People Skills Twitter Chat: “Your Human Needs as Customers”. WHEN: Sunday Feb. 24, 2013 at 10AM ET/3pm GMT. Hashtag #peopleskills.
People Skills Twitter Chat: Your Human Needs as Customers
As a customer, are you treated well? The way you love to be treated?
Or do you find yourself saying: great customer service is dead?
Research continues to show that at least 80% of customers leave a company because of how they were treated! Some studies show 90%. Of course, this impacts the companies.
This also impacts you, the customers.
- Added stress in your life
- Sudden time pressures to find another provider
- Special events made far less special w/ bad service
- Impact on your assets — e.g. home repair
- Challenge to your own behavior – do you want to be goaded into anger?
- Financial fights to recoup your loss
- and more.
We will explore How You Want to be Treated as a Customer in the People Skills Twitter chat this Sunday Feb. 24, 2013 10am ET/3pm GMT. This is your chance to help companies in every industry understand how to treat customers well!
People Skills Twitter Chat – Your Human Needs as Customers
Join us this Sunday Feb. 24, 2013 at 10am ET/3pm GMT on Twitter #peopleskills to explore …
- How do you want to be treated when you are the customer?
- How has customer service changed over the years? Better, Worse, Different?
- Do you think most customers want the same thing?
- How has technology affected how you are treated as a customer?
- What wows you when you are the customer?
- How does “wow” affect you?
- What makes you angry as a customer?
- How does being treated badly affect you personally?
- When is outstanding customer service most important to you?
- … and much more!
We have only one rule in People Skills Twitter Chat: Respect for all even when we disagree. Everyone is welcome!
TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. Tweetchat will insert the hashtag automatically for you and you will see all the tweets on one screen. Other tools available are Hootsuite.com and TweetDeck.com.
I am the moderator of the chat and will be happy to answer any questions you have in advance: Email me.
Chat with you this Sunday Feb. 24, 2013 in People Skills Twitter Chat – Your Human Needs as Customers. Hashtag #peopleskills.
Until then, as always, I wish you bonds of happiness and success!
From my professional experience to your success,
Kate Nasser, The People-Skills Coach™
©2013 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com. Thank you for respecting intellectual capital.
Kate Nasser, The People-Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
It is amazing how many times we are still faced with a lack of people skills in today’s online environment. Understanding behaviors is key to being able to maneuver when misunderstandings occur. Online etiquette has become a very popular topic.
Did you see the post yesterday on FB where an artist posed for a period of time with a variety of items on a table next to her to see how people would act? They were instructed they could use any of the items and do what ever they felt. At first folks were nice. The public quickly deteriorated in how the acted towards her because of her commitment to stand unmoving. When people did not think anything would happen in return, they became violent.
Hi Michele,
Online people skills are one of my main areas of focus! I had not seen the post on FB yesterday. I will look at it. Many thanks for adding that to this discussion and I am grateful for your shared interest in people skills.
Hope you will join this Sunday in #Peopleskills Twitter Chat 10am ET/3pm GMT — would love for you to add what you have seen, experienced, and done.
Warmest thanks,
Kate
I would love to know the etiquette of online behavior. What are the differences between online and offline? What should we pay particular attention to?
Hi Grace,
What an excellent suggestion for a question for this upcoming Twitter chat! So very pleased you have offered this. I will be writing the questions for this week’s chat later today and will factor this in.
In response to your question I offer this tip: Civility and courtesy open the doors. Regardless of online or offline, respect and civility will always be the connective fiber to valuable discussions. Civility doesn’t weaken the message; it helps others to embrace and hear it.
Will be thinking and adding more… perhaps a new blog post!
Hope you will join this Sunday’s #peopleskills Twitter chat 10am ET/3pm GMT.
Many thanks again,
Kate