Rebuilding Trust: 3 Leadership & Teamwork Truths | #PeopleSkills
by Kate Nasser |
Rebuilding Trust: What Does It Reveal About You?
Rebuilding Trust: A Very Revealing Story
- As I rode the train, I heard a young man talking to his friends. He told of how during his senior year in college he missed an important team event. Team participation was part of his grade and he risked failing. He spoke with the professor about doing something to ensure he didn’t fail.
The professor told him he would have to do loads of office work that would position the team for ultimate success. The young man replied: That would feel too much like punishment. I would rather …
Rebuilding Trust: 3 Tough Leadership & Teamwork Truths
- After you’ve broken a trust, your initial response defines you. Rebuilding trust requires selflessness. A selfish response erodes the trust further and will haunt you for many years to come.
- Rebuilding trust requires more than just repairing what you broke. It needs a radical change in behavior that allows others to risk trusting you again.
- Sacrificing your own needs to rebuild the trust you broke is not punishment. It is the generosity you didn’t show initially. If you call it punishment, it announces to others that you are still thinking of yourself instead of them.
Asking for a second chance is a huge ask at the very moment you’ve disappointed or hurt others. Surrender your needs to those you’ve disappointed. Act with selfless humility to break down the fear of trusting you again.
Rebuilding trust is an act of emotional intelligence. You will come out of it a new person if you dig deep and give generously.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
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Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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