Service Leaders: Serving Well vs. Loving to Serve | #Leadership #Custserv
by Kate Nasser | 4 Comments »
I ask service leaders, do you want to hire people that have a record of serving well or those who love to serve?
Service leaders respond to this question differently. Some say both. Others say they hire those that have served well because the proof is in the doing. Still others say that loving to serve is the greater quality. So, which is it and does it matter? Great service leaders know that this matters. Here’s why.
Service Leaders: Serving Well or Loving to Serve. Image by amenclinicsphotos via Flickr.
Service Leaders: Serving Well or Loving to Serve?
Serving well most of the time doesn’t have the same momentum as loving to serve. Likewise, loving to serve but not knowing how can lead to problems and disappointments all around.
Loving to serve, however, has the power of humility — the open mind, continuous learning and daily improvement. Hire those who love to serve and they will overcome their ego, embarrassments, and comfort zone to serve well and keep improving.
Service Leaders: Tap the power of humility.
When you start with loving to serve, the quality of your service has no limits. If you start with focusing on how to serve well, you may trap yourself a finite list of “best” practices.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
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Service: Key Link in the Chain, Not Life in Chains
What’s So Hot About Humility Anyway?
©2018 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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Very well said Kate.
I’m totally convinced with your logic.
Thank you Khalid. Sometimes we get so caught up in details we forget to look for the simple truth. It has helped me and I am glad to know it helps you and those you serve!
Kate
Well said, Kate. I had a wonderful customer service experience today on the phone with a hotel group. The person I spoke to told me at one point in the call that it had been a while since she helped with the kind of needs and questions I had because she was moved to another division but she wouldn’t stop until we figured it out and I had what I needed. She was warm, honest with her challenges, and didn’t put me on long hold while she figured things out. We were on the same side – a feeling I get all too rarely from Customer Service calls. She loved to serve and it showed.
Alli
Thank you so much Alli for sharing your story. First hand accounts and insights on how it made you feel help everyone learn and grow.
Kate