Service Leaders: Serving Well vs. Loving to Serve | #Leadership #Custserv
by Kate Nasser |
I ask service leaders, do you want to hire people that have a record of serving well or those who love to serve?
Service leaders respond to this question differently. Some say both. Others say they hire those that have served well because the proof is in the doing. Still others say that loving to serve is the greater quality. So, which is it and does it matter? Great service leaders know that this matters. Here’s why.
Service Leaders: Serving Well or Loving to Serve?
Serving well most of the time doesn’t have the same momentum as loving to serve. Likewise, loving to serve but not knowing how can lead to problems and disappointments all around.
Loving to serve, however, has the power of humility — the open mind, continuous learning and daily improvement. Hire those who love to serve and they will overcome their ego, embarrassments, and comfort zone to serve well and keep improving.
When you start with loving to serve, the quality of your service has no limits. If you start with focusing on how to serve well, you may trap yourself a finite list of “best” practices.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2018 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email firstname.lastname@example.org for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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