Customer Service Nightmares & the Burger King Blunder

A Burger King customer service blunder shows the ridiculousness of scripts in customer service and sales. Leaders now rethink the value of customer service scripts.

ACE Your Next Customer Service Moment

I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific — like a form to fill out! I laughed so hard I couldn’t find the stop button. In this article I deal you the ACE for delivering top-notch customer service.