Posted in Coaching Professional, inspiration, Leadership, Leading Morale, morale, People Skills, Soft Skills, Teamwork
Leaders & managers, coach behaviors but don’t tell employees what feelings to have! by Kate Nasser, The People Skills Coach™, Author of Leading Morale
Posted in inspiration, Leadership, Leading Morale, People Skills, Soft Skills
Leadership role models – today’s essential yet overlooked steps. by Kate Nasser, The People Skills Coach™, Author, Leading Morale
Posted in Coaching Professional, inspiration, Leadership, Leading Morale, People Skills, Soft Skills
When coaching employees to change their behaviors for greater success, there is one very important step to remember. Use action words to guide them to actionable change vs. judgmental labels that lead nowhere. Here’s how. Image by Jeshu John via DesignerPics.com Coaching Employees: The Key Step So many times leaders and managers take on the […]
Posted in Careers & Jobs, Coaching Professional, inspiration, People Skills, Soft Skills
Make Smart Choices of What Not to Do for Achievement in Life & Work. Career reflections & Insights from Kate Nasser, The People Skills Coach™
Posted in inspiration, People Skills, People Skills Chat, Soft Skills
As difficult times persist, we use hope optimism positivity to fuel resilience. Join Kate Nasser The People Skils Coach™ in global Twitter #PeopleSkillsChat — Sunday Aug. 9th 10am EDT.
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, Leadership, Listening Power, morale
Leaders, do you consider your everyday steps to be mundane even unimportant? They’re not. These so-called trivial leadership actions create these consequential results. Experience from Kate Nasser, The People Skills Coach™.
Posted in Hot Topics and New Bits, Leadership, People Skills, Personality Types
Leaders, avoid the threat of the leadership mirage that confuses patience with inaction. Critical steps fr The People Skills Coach™.
Posted in Coaching Professional, Hot Topics and New Bits, inspiration, Leadership, Thriving in Change
Leaders, you don’t have to become a different person to effect positive change. Just make your actions accountable for your words. 5 experienced based insights fr The People-Skills Coach™.
Posted in Careers & Jobs, inspiration, Leadership
Picture a decision maker about to decide who will be the one that gets the job, the promotion, the plum assignment, or the exciting new team or venture to lead. Beyond qualifications, what will sway the decision to go your favor? Exhibiting the powerful duo of optimism and realism! Read more …
Posted in Customer Service, Hot Topics and New Bits, IT
Customer facing employees, service reps, and technical support reps often feel torn when customers’ criticize and complain about their service teammates. There is no need to be stuck in the middle. Here are 3 key reminders to generate a winning response and re-secure loyal customer connections.
Posted in Hot Topics and New Bits, Leadership, People Skills, Thriving in Change
Humility was rarely on the traditional list of leadership traits. Although it now makes the list, many leaders still doubt its value — until they experience its natural power when leading change.
Posted in Customer Service, Hot Topics and New Bits
If you have been working in government and now in the business world, shift your lens to what for-profit companies expect and do a new take on customer service. Here are the 5 essentials of customer experience from The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Leadership
A recent expose on CBS Sunday Morning highlighted the derogatory names that companies use about their customers. As I watched with sadness and wonderment, I began to write this post about THE threat to superior customer experience. I welcome your insights as well as shout outs about companies that do deliver!
Posted in Careers & Jobs, Hiring Talent, Leadership
To hire the best talent in the 21st century, engage job candidates in action interviews. Posing questions to job candidates in interviews, no matter how behaviorally based, won’t show what they will actually contribute.