Leaders, do you consider your everyday steps to be mundane even unimportant? They’re not. These so-called trivial leadership actions create these consequential results. Experience from Kate Nasser, The People Skills Coach™.
Leaders, avoid the threat of the leadership mirage that confuses patience with inaction. Critical steps fr The People Skills Coach™.
Leaders, you don’t have to become a different person to effect positive change. Just make your actions accountable for your words. 5 experienced based insights fr The People-Skills Coach™.
Picture a decision maker about to decide who will be the one that gets the job, the promotion, the plum assignment, or the exciting new team or venture to lead. Beyond qualifications, what will sway the decision to go your favor? Exhibiting the powerful duo of optimism and realism! Read more …
Customer facing employees, service reps, and technical support reps often feel torn when customers’ criticize and complain about their service teammates. There is no need to be stuck in the middle. Here are 3 key reminders to generate a winning response and re-secure loyal customer connections.
Humility was rarely on the traditional list of leadership traits. Although it now makes the list, many leaders still doubt its value — until they experience its natural power when leading change.
If you have been working in government and now in the business world, shift your lens to what for-profit companies expect and do a new take on customer service. Here are the 5 essentials of customer experience from The People-Skills Coach™.
A recent expose on CBS Sunday Morning highlighted the derogatory names that companies use about their customers. As I watched with sadness and wonderment, I began to write this post about THE threat to superior customer experience. I welcome your insights as well as shout outs about companies that do deliver!
To hire the best talent in the 21st century, engage job candidates in action interviews. Posing questions to job candidates in interviews, no matter how behaviorally based, won’t show what they will actually contribute.