adaptation

Sustaining Customers: Do Your Employees Think It’s Too Much Trouble? #CX

Sustaining Customers by Adapting to Them: Image is heart shaped cookie cutters of different sizes stacked one inside the others.

Posted in Customer Service, inspiration, Leadership, Listening Power, People Skills, Soft Skills

Leaders, Do your employees think it’s too much trouble to sustain customers? Look for these actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale

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Authenticity & Adaptation: Partners Not Enemies in Success

Posted in Hot Topics and New Bits, Leadership, Thriving in Change

Authenticity and adaptability are both critical to success in business, leadership, and teamwork. Yet often people see these as mutually exclusive. They aren’t. They are partners not enemies in success. Read how to find the balance …

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