From the customer’s perspective, exceptional customer experience comes from exceptions to you standard procedures. Here are 3 questions to determine how agile your teams are.
Leaders, as you recruit top talent, are you truly ready for what they expect and need to succeed? Here’s one powerful example of a lost opportunity and 3 traits to develop for the next.
If you have been working in government and now in the business world, shift your lens to what for-profit companies expect and do a new take on customer service. Here are the 5 essentials of customer experience from The People-Skills Coach™.
Employee engagement is not a wishy-washy idea. It is the tangible actions that unlock passion & know-how to achieve any goal. Leaders, build the BEST with these 4 steps.
Leaders who crave change are often blind to the change fatigue they create. They assume it is the typical change resistance and continue with frequent changes. This is a pricey misstep. If you are a high change leader, prevent change fatigue with these 4 steps.
When you get frustrated with customer behavior, are you tempted to respond badly? Call centers, contact centers, customer care teams, technical support departments — here is the antidote to your frustration! Here are 7 common situations and simply great choices.
In tough times, leaders use their experience to filter out bullshit. What’s a new leader or manager to do? Here are 10 points to boost their experience to lead change better. What will you add to this experience booster to help new leaders?
Healthy teamwork has tight bonds that encourage ideas, embrace diversity, and welcome change. This produces agile teams that can respond to the changing economic times. When does a healthy tight bond become a clique with its destructive limiting force? Leaders, do you know the warning signs?