Posted in Customer Service, Hot Topics and New Bits
From the customer’s perspective, exceptional customer experience comes from exceptions to you standard procedures. Here are 3 questions to determine how agile your teams are.
Agile Teams
Posted in Careers & Jobs, Employee Engagement, Hot Topics and New Bits, Leadership
Leaders, as you recruit top talent, are you truly ready for what they expect and need to succeed? Here’s one powerful example of a lost opportunity and 3 traits to develop for the next.
Posted in Customer Service, Hot Topics and New Bits
If you have been working in government and now in the business world, shift your lens to what for-profit companies expect and do a new take on customer service. Here are the 5 essentials of customer experience from The People-Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
Employee engagement is not a wishy-washy idea. It is the tangible actions that unlock passion & know-how to achieve any goal. Leaders, build the BEST with these 4 steps.
Posted in Hot Topics and New Bits, Leadership, Thriving in Change
Leaders who crave change are often blind to the change fatigue they create. They assume it is the typical change resistance and continue with frequent changes. This is a pricey misstep. If you are a high change leader, prevent change fatigue with these 4 steps.
Posted in Customer Service, Hot Topics and New Bits, IT
When you get frustrated with customer behavior, are you tempted to respond badly? Call centers, contact centers, customer care teams, technical support departments — here is the antidote to your frustration! Here are 7 common situations and simply great choices.
Posted in Hot Topics and New Bits, Leadership, People Skills, Thriving in Change
In tough times, leaders use their experience to filter out bullshit. What’s a new leader or manager to do? Here are 10 points to boost their experience to lead change better. What will you add to this experience booster to help new leaders?
Posted in Leadership, People Skills, Soft Skills, Teamwork
Healthy teamwork has tight bonds that encourage ideas, embrace diversity, and welcome change. This produces agile teams that can respond to the changing economic times. When does a healthy tight bond become a clique with its destructive limiting force? Leaders, do you know the warning signs?