Contrary to popular belief, there is an “I” in team. A team result needs individual efforts and overlooking that reduces workplace morale in Western cultures. Especially in the USA, recognize individual contributions to fuel and inspire long term teamwork. Here are 3 steps to achieving this …
Call Centers – There is no such thing an American (USA) customer. There are 9 USA regional differences which you can learn to satisfy this large customer base.
View this keynote footage of Kate Nasser, The People-Skills Coach, on The Geography of Customer Service and Sales in America. Do your teams have the passion for serving customers?