Posted in Customer Service, inspiration, morale, People Skills
Why must we be nice to difficult unhappy customers who treat us badly? The answer is not what you think! Simple truth from Kate Nasser The People Skills Coach™ for customer service morale.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills, Teamwork
If people at work or home say you aren’t very caring when they feel bad, you will find this list of 12 forms of care to be very helpful. Instead of screaming out “tell me what you want”, increase your career and personal relationships with the emotional intelligence here…
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Working with rude angry customers doesn’t have to wear you down. It can actually be one of the best people skills learning experiences of your life. Think these 5 things for best results and to increase emotional intelligence. Great EQ EI tips fr The People SKills Coach™,
Posted in Hot Topics and New Bits, Listening Power, People Skills, Personality Types, Soft Skills, video
Essential listening tips from The People Skills Coach™: 5 places to hear the urgency before the yell to reduce conflict in business.
Posted in Customer Service, IT, People Skills, Soft Skills
Does fear of emotion stop you from giving empathy especially to angry or irate customers that call? Lose your fear to build bonds in customer service, customer care, and tech. support. Here’s how.
Posted in Customer Service, People Skills, Soft Skills
There are customer service training programs out there teaching how to handle an irate or angry customer and giving horrible advice. Do you want your CSRs and technical support reps saying this? Would you want it said to you when you are angry or irate?