Posted in Customer Service, inspiration, Leadership, Sales
Excellence in sales, service, leadership, & teamwork requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other.
attitude
Posted in inspiration, Leadership, Leading Morale, morale, People Skills, Soft Skills, Teamwork
If you still doubt that your attitude & outlook matter, embrace the phrase ‘outlook output’. Why & how from Kate Nasser, The People Skills Coach™, Author, Leading Morale.
Posted in Careers & Jobs, Employee Engagement, Leadership, Leading Morale, People Skills
Leaders, do your actions drive employees to focus on proving themselves to you or improving their contributions to the organization and its success? Here’s a checklist to assess what culture you have created!
Posted in Hot Topics and New Bits, Leadership, People Skills, Soft Skills
Leaders, turn these 8 common people skills mistakes into brilliance in leadership, employee engagement, & customer experience. by Kate Nasser The People Skills Coach™.
Posted in Careers & Jobs, inspiration, Leadership, Leading Morale, People Skills, Soft Skills
When you must interact amid disrespect, how can you respond w/ dignity? 7 key insights fr The People Skills Coach™. | Leadership | Morale | Career
Posted in Leadership, Leading Morale, Listening Power, morale, People Skills, Soft Skills
Leaders, learn this simple rule for highly effective leadership questions from Kate Nasser, The People Skills Coach™ Author, Leading Morale
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Posted in Customer Service, inspiration, Leadership, Listening Power, People Skills, Soft Skills
Leaders, Do your employees think it’s too much trouble to sustain customers? Look for these actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale
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Posted in Leadership, Leading Morale, People Skills
Why do leaders, managers, & teammates still resist workplace civility? Reasons why from Kate Nasser The People Skills Coach™, Author, Leading Morale
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Posted in Careers & Jobs, inspiration, Leading Morale, People Skills, Soft Skills, Teamwork
Here are successful people skills that help you deal w/ those you dislike & find annoying. Insights fr Kate Nasser, The People Skills Coach™, Author, Leading Morale
Posted in Employee Engagement, Leadership, Leading Morale, morale
Leaders, do you really walk the talk or weaken in the face of employee resistance? Do you ambush your managers as a result? Here’s a true case study from The People-Skills Coach™ highlighting 6 critical effects on bottom line results.
Posted in Customer Service, inspiration, Leadership, People Skills, Soft Skills
Hotel leaders, are your employees problem solvers? Do they deliver the very best hotel customer experience? Regardless of what type of hotel you run, your customers expect your hotel employees to solve their problems — all the time. You may be thinking that they can’t do it every single time. OK that makes sense. Yet […]
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Posted in Hot Topics and New Bits, inspiration, People Skills, Personality Types, Soft Skills, Teamwork
Professional people skills: How do you handle chronic fault finders? Leadership & teamwork insights fr The People Skills Coach™.
Posted in inspiration, People Skills, People Skills Chat, Soft Skills
Honoring Feelings is our #PeopleSkills global Twitter chat topic. WHEN: Sunday Oct. 30, 2022 at 10AM EDT. Hashtag: #PeopleSkillsChat NOTE: USA is now on Daylight Saving Time. Click this time zone converter to convert Eastern Daylight Time to your local time zone. Background on Chat: Giving Advice Honoring feelings of others is key to great […]
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Posted in Careers & Jobs, inspiration, Leadership, Leading Morale, People Skills
Why abundance thinking always beats shortage thinking. Career leadership insights from Kate Nasser, The People Skills Coach™ Author Leading Morale
Posted in Careers & Jobs, Coaching Professional, People Skills, Personality Types, Soft Skills
Offering ‘friendly’ advice is risky. It is fraught w/ people skills missteps & peril. Insight fr The People Skills Coach™.