Customer Service: Turn Sudden Relationships into Bonds | #custserv #cx

Customer Service Relationships to Bonds: Image is Door Cracked Open.

Customer service is a case of sudden relationship.. CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.

Leadership Influence vs. Manipulation | #peopleskills

Leadership Influence: Image is poster saying everyone is an influencer.

Do you see leadership influence as manipulation? It isn’t. It inspires & ignites diverse views. It awakens & explores. It connects & creates. Insight fr The People Skills Coach™.

Peace Making vs. Peace Breaking: JOIN #Peopleskills Chat Sept. 20th 10amET

Positive People Skills Choices: Image is people skills logo.

People skills global Twitter chat w/ The People Skills Coach™ will explore peace making vs. peace breaking. JOIN us Sunday Sept. 20th 10amET as we question assumptions & go deeper into this universal and important topic.

Harmony is #PeopleSkills Chat Topic July 19th. JOIN us 10amET!

Positive People Skills Choices: Image is people skills logo.

Harmony at work is valuable and often misunderstood. JOIN People Skills global Twitter chat SUN. July 19th. Guest hosting for Kate Nasser is Jandis Price.

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Business Marketing: 7 #PeopleSkills Mistakes to Easily Avoid

Business Marketing People Skills Blunders: Image is Withered flower blossoms.

Business marketing & networking: Avoid these people skills mistakes that have sunk others’ success. Easy effective tips fr The People Skills Coach™.

Listening Responsibility: 5 Reasons People Interrupt Us #peopleskills

Listening Responsibility: Image is olive oil pouring through funnel strainer.

If you want people to listen *when you speak, then listen *while you speak! Communication tips on listening from The People Skills Coach™.

Career Communication: Playing Can Be Hazardous #peopleskills

Career Communication: Image is man seriously studying a game.

Career communication: Be careful of appearing too whimsical. To be taken seriously avoid using THIS phrase in business. Insight fr The People Skills Coach™.

Leadership People Skills: When Tough Leaders Show Empathy

Leadership People Skills: Image is a Heart & a Hammer

Leadership people skills: Natural disasters can teach tough & gruff leaders the power of regularly using empathy. Consider how much more you can achieve working with people instead of working on them.

People Skills Twitter Chat Sunday: The Effects of Silence

People Skills Global Chat Logo

People Skills Twitter chat this Sunday April 7th will explore the effects of silence on personal happiness & professional success. Join in! All welcome.

People Skills Empathize Before You Analyze

People Skills: Empathize Before Analyze Image is: Mind and Heart

People skills especially empathy connect us for amazing results IF we empathize *before we analyze. Does that seem odd? Wondering how can you empathize before you know if you agree? Experienced based insights fr The People-Skills Coach™.

Customer Care: A Harmless Harmful Response

Every moment with a customer is our chance to build care-filled loyalty. Every word we speak can either build harmony or harm the bond. Here are 5 seemingly harmless but harmful statements to replace with far more care-filled communication. Will you add yours to this list?

Customer Service Recovery Affects Future Sales

A VP of Operations reports that his organization buys based on how well a vendor recovers from a mistake. Customer service recovery affects future sales! Why? Read more in this post …