Customer service is a case of sudden relationship.. CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.
Do you see leadership influence as manipulation? It isn’t. It inspires & ignites diverse views. It awakens & explores. It connects & creates. Insight fr The People Skills Coach™.
People skills global Twitter chat w/ The People Skills Coach™ will explore peace making vs. peace breaking. JOIN us Sunday Sept. 20th 10amET as we question assumptions & go deeper into this universal and important topic.
Harmony at work is valuable and often misunderstood. JOIN People Skills global Twitter chat SUN. July 19th. Guest hosting for Kate Nasser is Jandis Price.
Business marketing & networking: Avoid these people skills mistakes that have sunk others’ success. Easy effective tips fr The People Skills Coach™.
If you want people to listen *when you speak, then listen *while you speak! Communication tips on listening from The People Skills Coach™.
Career communication: Be careful of appearing too whimsical. To be taken seriously avoid using THIS phrase in business. Insight fr The People Skills Coach™.
Leadership people skills: Natural disasters can teach tough & gruff leaders the power of regularly using empathy. Consider how much more you can achieve working with people instead of working on them.
People Skills Twitter chat this Sunday April 7th will explore the effects of silence on personal happiness & professional success. Join in! All welcome.
People skills especially empathy connect us for amazing results IF we empathize *before we analyze. Does that seem odd? Wondering how can you empathize before you know if you agree? Experienced based insights fr The People-Skills Coach™.
Every moment with a customer is our chance to build care-filled loyalty. Every word we speak can either build harmony or harm the bond. Here are 5 seemingly harmless but harmful statements to replace with far more care-filled communication. Will you add yours to this list?