Leadership people skills: Natural disasters can teach tough & gruff leaders the power of regularly using empathy. Consider how much more you can achieve working with people instead of working on them.
People Skills Twitter chat this Sunday April 7th will explore the effects of silence on personal happiness & professional success. Join in! All welcome.
Every moment with a customer is our chance to build care-filled loyalty. Every word we speak can either build harmony or harm the bond. Here are 5 seemingly harmless but harmful statements to replace with far more care-filled communication. Will you add yours to this list?
Posted in Customer Service
A VP of Operations reports that his organization buys based on how well a vendor recovers from a mistake. Customer service recovery affects future sales! Why? Read more in this post …