Posted in Customer Service, Hot Topics and New Bits, Teamwork
Excellent customer service isn’t single wows. It’s everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™.
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Posted in Customer Service, Hot Topics and New Bits, Leadership
Customer service leaders, are you building a risky power-based culture or one of service excellence? 3 ways to check fr The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Tweets
A popular phrase used today by customer service leaders and business owners threatens the integrity of our service profession. Here’s a winning alternative fr The People-Skills Coach™.
Posted in Careers & Jobs, Hot Topics and New Bits, intercultural, Leadership, People Skills
Guest blogger and executive intercultural coach, Anne Egros, discusses the magic power of color for success. Whether you are interviewing for a job, creating a brand marketing campaign, or interacting with business colleagues around the globe, you can benefit from knowing the intercultural meanings of color.
Posted in Customer Service
Truly memorable customer service moments move customers to tell others about you. Leaders, make customer service and care as memorable as CD Baby! Here’s the story with a bit of outrageous humor …