business owners

Company Culture: Play to Learn & You Will Win! | #LeadershipSkills #OrgDev

Company Culture: Image is the word "learn"

Is your company culture one of learning & winning or just winning? Here’s why it matters! Kate Nasser, The People Skills Coach™, Author, Leading Morale | Leadership

Service Purpose: Leaders, Review & Renew w/ Your Teams | #Leadership #LeadMorale

Service Purpose Review & Renew: Image is pair of feet w/ boots on.

Leaders, review & renew your service purpose w/ your teams. Why/how from Kate Nasser, The People Skills Coach™, Author of Leading Morale

Reasons Emotionally Unintelligent People Mistrust Emotionally Intelligent People

Emotionally Unintelligent People: Image is Grand Canyon gap

Why emotionally unintelligent people mistrust & dislike emotionally intelligent people. Insights fr Kate Nasser, The People Skills Coach™, Author Leading Morale

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Top Five Crushing Customer Service Replies | #CX #CustServ #PeopleSkills

Crushing Customer Service Replies: Image is a crushed flower on a city street.

For customer service excellence avoid saying these crushing customer service replies. 30 yrs of experience and insight from Kate Nasser, The People Skills Coach™, Author of Leading Morale

Avoid These Defensive Replies to Feedback | #PeopleSkills #Leadership

Defensive Replies: Image is blue suited arm with red boxing glove at end on the hand.

Avoid these defensive replies to feedback to preserve other’s trust & professional respect of you. Success insights fr Kate Nasser, The People Skills Coach™ | Leadership, Leading Morale, Teamwork, Customer Service, Career

Your People Skills Readiness Seizes Every Unforeseeable Opportunity | #PeopleSkills

People Skills Readiness: Image is person pulling back curtain to new roads

Your people skills readiness shows greatness in unforeseeable moments. You never know who has career and business opportunity for you! Insights by Kate Nasser, The People Skills Coach™

Business Marketing: 7 #PeopleSkills Mistakes to Easily Avoid

Business Marketing People Skills Blunders: Image is Withered flower blossoms.

Business marketing & networking: Avoid these people skills mistakes that have sunk others’ success. Easy effective tips fr The People Skills Coach™.

Empathy and Integrity: 5 Keys to Rebuild Customer Trust #cx

Empathy and integrity: Sign saying they rebuild trust.

Customers dissatisfied? Did you break their trust? Use these 5 steps w/ empathy and integrity to rebuild it. From The People Skills Coach™.

Entrepreneurial Success From Great Social Media Finds #business

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Examples of entrepreneurial success via social media! From the great logo designs of Kimb Manson to getting new customers, social media makes it happen.

Franchisees: Rules Need Not Stop Super Customer Experience #cx

Franchisees: Image is Customer Service Checklist Excellent Good Poor

Top service tips fr The People Skills Coach™ for service industry franchisees. Franchise rules need not stop you fr delivering great customer experience!

Business Leadership: Who Are Your Customers’ Advocates? #cx #custserv

Business Leadership: Image is two hands joined.

Does your business leadership produce an entire company of customer advocates? If not, your customers experience these horrible moments and likely leave.

Career Success: Are You Rocking w/ These People Skills? #PeopleSkills

Career Success: Image is a key w/ heart shaped at tend.

Think your people skills are good enough to bring you career success? Try these 13 tips fr The People Skills Coach™ for brilliant business interactions.

Entrepreneurs People Skills: 6 Needless Costly Mistakes #custexp

Entrepreneurs People Skills: Image is neon sign saying open for biz.

Entrepreneurs people skills: These 6 needless mistakes cost you customers. Instead, use these no cost customer experience tips from The People Skills Coach™.

Customer Experience Super Blooms, When We Flex

Experts are saying this is the customer experience economy. Whoever masters it, will outperform their competitors and capture the customers’ business. Flexibility is one component. Are you ready? Read more …

The Creative Profit of Illogical Success

How can creative person turn artistry into profit? Graphic designer and entrepreneur Kimb Tiboni has written Illogical Success to tell you how. Book review.

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