business owners

Customer Service: High Touch B4 High Tech

High tech contributes much to great customer service and the customer experience IF it doesn’t become your primary focus. Where are you on this scale? Read more …

Leverage Twitter for Learning: New Grads, Leaders, Business

Whether you are a new grad, a new leader, a seasoned corporate leader, a small business, or a solopreneur, you can leverage Twitter for learning and professional development. Here is a diverse sampling. Read more and add your insight …

Hiring: A Natural Call to Customer Service

Leaders, business owners, non-profits: Here’s how to spot and hire people who are naturally great at customer service. They give you the freedom to trust them to wow the customer. They give the customer the ultimate customer service. They give your organization a financial advantage.

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