Posted in Customer Service, Listening Power, People Skills, Sales, Soft Skills
Delivering an irresistible customer experience is easier than you think and worth the effort! Tips fr Kate Nasser, The People Skills Coach™, Author, Leading Morale.
call center
Posted in Customer Service, inspiration, People Skills, Soft Skills
Great contact center reps and agents spend most of their time saying yes and delivering resolutions to customers. However, sometimes they must say no. There is a secret set of steps for doing that well. Image by Frederic Gombert via Flickr Creative Commons License. Great Contact Center Reps Know How to Say No Most of […]
Posted in Customer Service
Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT
Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.
Posted in Customer Service, Hot Topics and New Bits, Teamwork
Excellent customer service isn’t single wows. It’s everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™.
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Posted in Customer Service, Hot Topics and New Bits
Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™.
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Posted in Customer Service, Hot Topics and New Bits
Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Training
Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.
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Posted in Customer Service, Hot Topics and New Bits, IT
Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.
Posted in Customer Service, Listening Power, People Skills, Soft Skills
The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Customer service leaders, are you unknowingly killing employee morale? Checklist from The People Skills Coach™ & remove these morale killers. | Leadership
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, inspiration
Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on doing the same thing!
Posted in Customer Service, Hot Topics and New Bits, IT, Leadership, Listening Power, People Skills, Sales, Soft Skills, Teamwork
Conquer listening barriers, esp, the hidden barrier of getting stuck on keywords. 3 steps fr The People Skills Coach™. | Leadership, Customer Service, Teamwork.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Super customer service has little room for regret. By then customers are gone. Key service people skills to master from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Working with rude angry customers doesn’t have to wear you down. It can actually be one of the best people skills learning experiences of your life. Think these 5 things for best results and to increase emotional intelligence. Great EQ EI tips fr The People SKills Coach™,