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Reverse Customer Experience: Are You Driving Calm Customers Away?

Reverse Customer Experience: Image is Iceberg Reflecting Deeper Trouble

Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.

Irresistible Customer Experience Loyalty – DOs & Don’ts Part II #cx

Irresistible Customer Experience Loyalty: Image is a Magnet drawing things inward.

Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don’ts fr The People Skills Coach™. | Leadership Teamwork Customer Service!

Difficult Customer Moments: Free Your Mind to Give Superior Service

The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.

15 Ways to Recruit Naturally Great Customer Service Staff #cx

Recruit Naturally Great Customer Service Staff: Image is bright sun over ocean

Recruit naturally great customer service staff by hiring these traits. Tips fr The People Skills Coach™ on how to hire friendly & retain great staff.

Empathy and Integrity: 5 Keys to Rebuild Customer Trust #cx

Empathy and integrity: Sign saying they rebuild trust.

Customers dissatisfied? Did you break their trust? Use these 5 steps w/ empathy and integrity to rebuild it. From The People Skills Coach™.

11 Surefire Beliefs for Superior Customer Experience #custserv #cx

Customer Experience Beliefs: Image is the neon sign "belief".

Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™.

Superior Customer Service: Sorry Doesn’t Mean Guilty! #NCSW14

Superior Customer Service: Image is Balloons w/ Sorry Words Celebrating!

Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.

Irresistible Customer Experience: What Every Customer Wants #cx

Irresistible Customer Experience: Image is pictoquote of Make positive thinking our way of life.

Delivering an irresistible customer experience is easier than you think and worth the effort! Tips fr The People Skills Coach™.

Customer Experience Superstars: Their Celebratory Give & Take! #CX

Employee Engagement: Image are gold stars.

Customer experience superstars distinguish themselves in these 11 ways. Join them & wow the customers! Insight fr The People Skills Coach™ keynote.

Business Leadership: Who Are Your Customers’ Advocates? #cx #custserv

Business Leadership: Image is two hands joined.

Does your business leadership produce an entire company of customer advocates? If not, your customers experience these horrible moments and likely leave.

Ersatz Empowerment: The True Cost to Customer Experience #cx

Ersatz Empowerment: Image is Empty Panel w/ Magicians

Leaders, the true cost of ersatz empowerment to customer experience is far more than customer frustration. It’s this threat & you can prevent it.

Service Recovery: Go Beyond Problem Solving! #custserv #cx

Customer Service Recovery: Image are lights of airplane landing.

Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.

Customer Experience Big Data Retailers: Punish or Perish? #cx #custserv

Customer Experience Big Data: Image is Swaddled Smurf says customer care.

Online retailers’ big choice about customer experience big data — punish or build loyalty? Read what successful retailers see as the true choice.

The 25 Worst Customer Service Stories to Train the Best CSRs #custserv

Customer service stories: Image is rolls of money up an arrow.

Business owners, leaders, and managers, use customer service stories to sharpen your teams’ skills. Here’s 25 fr The People Skills Coach™.

Customers Speak: We’ll Train You on What We Want & Deserve! #custserv

Customers Speak: Image is the letter E.

Customers speak & agree on what we all want & deserve. Our stories are no cost customer service training if you listen! Fr The People Skills Coach™.

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