Posted in Customer Service, Hot Topics and New Bits
Sales & customer service transparency impresses w/ integrity & builds priceless trust. Remove the fine print or lose customers. Fr The People Skills Coach™.
call center
Posted in Customer Service, Hot Topics and New Bits
Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Sales
Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don’ts fr The People Skills Coach™. | Leadership Teamwork Customer Service!
Posted in Customer Service, Hot Topics and New Bits, inspiration, Listening Power, People Skills, Soft Skills
The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.
Posted in Customer Service, Hiring Talent, Hot Topics and New Bits, inspiration, Listening Power, People Skills, Soft Skills
Recruit naturally great customer service staff by hiring these traits. Tips fr The People Skills Coach™ on how to hire friendly & retain great staff.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales, Soft Skills
Customers dissatisfied? Did you break their trust? Use these 5 steps w/ empathy and integrity to rebuild it. From The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, inspiration, IT, People Skills, Sales, Soft Skills
Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT, People Skills, Sales, Soft Skills, video
Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.
Posted in Customer Service, Listening Power, People Skills, Sales, Soft Skills
Delivering an irresistible customer experience is easier than you think and worth the effort! Tips fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, inspiration
Customer experience superstars distinguish themselves in these 11 ways. Join them & wow the customers! Insight fr The People Skills Coach™ keynote.
Posted in Customer Service, Hot Topics and New Bits, Leadership
Does your business leadership produce an entire company of customer advocates? If not, your customers experience these horrible moments and likely leave.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
Leaders, the true cost of ersatz empowerment to customer experience is far more than customer frustration. It’s this threat & you can prevent it.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales, Soft Skills, Teamwork
Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.
Posted in Customer Service, Hot Topics and New Bits, Sales
Online retailers’ big choice about customer experience big data — punish or build loyalty? Read what successful retailers see as the true choice.
Posted in Customer Service, People Skills, Soft Skills
Business owners, leaders, and managers, use customer service stories to sharpen your teams’ skills. Here’s 25 fr The People Skills Coach™.