Posted in Customer Service, Hot Topics and New Bits, People Skills
Leaders, do you know what customer service people skills myths may be sidelining your business success? 2 myths in 2 min video fr The People Skills Coach™.
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Posted in Customer Service, Hot Topics and New Bits
To customers the opposite of convenience is not inconvenience. Can you guess how they define it? Here’s the customer experience insight you need to succeed!
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Listening Power, People Skills, Soft Skills, video
Leaders, empathy is the engine of superior customer experience! Build it into every part of your company & customers return. From The People Skills Coach™.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Listening Power
Leaders, here are 4 critical beliefs & steps to creating superior customer experience through listening to the customer. From The People Skills Coach™.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.
Posted in Customer Service, Hot Topics and New Bits
Superior customer experience is not just giving customers what they ask for nor giving them what we think is best. Go beyond the request w/ these 3 steps to see what the customer is picturing!
Posted in Customer Service, Hot Topics and New Bits
When customers call for help, give them superior customer service before selling them something else. Your integrity builds trust which secures more sales. Advice from The People-Skills Coach™ after 25 years in business.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Teamwork
Super customer experience is not as complex as you think. These 5 no cost immediate improvements make it easy & memorable. From The People-Skills Coach™.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Leadership
Customer service managers, supervisors, team leads: you often get stuck in the weeds of daily management. Lead & inspire to breed success! Here’s a guide.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales
Customer experience leaders, have you gotten so focused on big picture & profit, that you treat customers like a cattle call? Simple ways to check & fix.
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Posted in Customer Service, Hot Topics and New Bits, IT, People Skills, Soft Skills
Customer service recovery fails with every defensive phrase we speak. Here’s ONE that sinks it every time & what to say instead fr The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT, People Skills
To deliver unforgettable customer service inside or outside of your organization, first start with this simple effective definition. It will take you far and high!
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
Leaders, want super customer service experience to emerge? Engage your teams in games of imagination & watch them innovate what you deliver and their attitudes! Insights from service maven Kate Nasser, The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, inspiration
Customer service is not about giving help. It’s about being the customer’s buoy. 6 ways fr The People-Skills Coach™ to buoy your customers and yourselves!
Posted in Customer Service, Hot Topics and New Bits, inspiration, IT
This guest post I wrote for Desk.com blog offers 15 essential beliefs for excellence in customer service & sales. Our actions follow our beliefs. After you read these 15, add the beliefs that have led you to success with your specific customers!
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