Call Centers

Do Your Customer Service Employees See Their True Impact? | #CX #CustServ

Customer Service Employees Impact: Image is ripple on water.

Want high performance from your customer service employees? Show them the true impact they have on customers! Leading morale tips fr Kate Nasser The People Skills Coach™, Author of Leading Morale

Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ

Make Customers Smile: Image is a woman w/ nice smile.

Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow ’em. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales

Customer Experience Leadership: What Customers Wish We’d Do | #CX

Customer Experience Leadership: Image is round band with the word hope on it.

As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]

Customer Service Morale: 5 Key Leadership Steps | #CustServ #NCSW18

Customer Service Morale: Image is loudspeaker w/ words dignity & respect.

Leaders, managers, and team leaders, lead customer service morale w/ these 5 steps from Kate Nasser, The People Skills Coach, author of new book, Leading Morale. Happy National Customer Service Week!

Are You Unknowingly Conquering Customers? | #PeopleSkills #Custserv

Conquering Customers: Image is a hammer.

Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. Insights fr Kate Nasser The People Skills Coach™

Indulgent Customer Experience: Are You Ready to Frolic? | #CX

Indulgent Customer Experience; Image is two people dancing in a field.

Indulgent Customer Experience: Indulge your customers & enjoy the joy you awaken in them. How & why fr Kate Nasser The People Skills Coach™. | #Carnival #CX

Ultimate Customer Service Culture: It’s About Unity Not Employees First | #custserv

Customer Service Culture: Image is bulletin board w/ word culture.

The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.

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Team Members: Our Future is Behind Every Customer

CSRs and TSRs get tunnel vision in stress or the daily grind. Yet our future is behind every customer. Our vision must see it. Here is a 9 point call to greatness for leaders to inspire the best customer service. Posters and cards of this will be available in a few weeks.

Leaders, Foresee & Reduce The Burden of Needy Customers

Do your teams think of their burdens or the customers? The answer says alot about your customer experience culture! Build a super customer experience culture by eliminating these 21 customer burdens of uncertainty.

Marketing, You Got Me. Sales Call Center, You Blew It!

If your marketing dept, gets the customer to call, hey call center listen and dialogue. Sales and service are not a monologue from you with a burp from us at the end. Lose the script or lose the sale! A true story of AT&T Wireless …

Universal Customer Pleas: Drop This, Keep That — Please!

The 12 Most Universal Customer pleas to change customer service. People-Skills Coach Kate Nasser offers specifics to boost customer experience forever. Add #13 and join this movement to improve universal customer service.

Customer Service: High Touch B4 High Tech

High tech contributes much to great customer service and the customer experience IF it doesn’t become your primary focus. Where are you on this scale? Read more …

Customer Service: Feedback Before the Finish Line

Do your CSRs, agents, reps, ask “How’s my service so far?” during the call or online chat? Corporations, social media is engaging your customers. Are you? This one simple question changes the course of your brand.

Sales & Customer Service Success: “Get” Your Customers

Sales and customer service soar when you show the customers that you “get them”. Don’t insult your customers with fake imitation. Understand them and adapt to their cultural preferences. Read more …