Call Centers

Customer Service: Feedback Before the Finish Line

Do your CSRs, agents, reps, ask “How’s my service so far?” during the call or online chat? Corporations, social media is engaging your customers. Are you? This one simple question changes the course of your brand.

Sales & Customer Service Success: “Get” Your Customers

Sales and customer service soar when you show the customers that you “get them”. Don’t insult your customers with fake imitation. Understand them and adapt to their cultural preferences. Read more …

« Newer Posts