Posted in Customer Service
Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.
care
Posted in Coaching Professional, Leadership, Leading Morale, morale, People Skills, Soft Skills
The true impact of incompetent uncaring leaders is far reaching. Insights from Kate Nasser, The People Skills Coach™, Author of Leading Morale
Posted in Leadership, Leading Morale, People Skills, People Skills Chat, Tweets
Join global Twitter #PeopleSkillsChat w/ host Kate Nasser, The People Skills Coach˜ to discuss the power of empathetic leadership during crises like COVID19.
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Posted in People Skills, People Skills Chat, Soft Skills, Tweets
On this Labor Day Weekend, People Skills global Twitter chat explores Labor Love & Care. JOIN Kate Nasser, The People Skills Coach™ to share your wisdom! Sun. Sept 2nd 10amEDT Hashtag: #PeopleSkills
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Posted in inspiration, People Skills, People Skills Chat, Tweets
People Skills global Twitter chat SUN. Aug 12th will explore the power of integrity. JOIN Kate Nasser, The People Skills Coach™ & community 10amET. Hashtag: #PeopleSkills
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Posted in Coaching Professional, Hot Topics and New Bits, People Skills, Soft Skills
Do you sidestep accountability by saying, “I didn’t mean anything by it”? Kate Nasser, The People Skills Coach™ outlines the damage & what to do instead. | Teamwork | Leadership | Relationships
Posted in Careers & Jobs, Hot Topics and New Bits, People Skills, Soft Skills, Teamwork
How do you handle this critical people skills moment w/ co-workers, teammates, your managers and leaders? Insight fr Kate Nasser The People Skills Coach™.
Posted in inspiration, People Skills, People Skills Chat, Soft Skills, Tweets
Why do compassionate strangers help others? JOIN Kate Nasser, The People Skills Coach™ & global community in #PeopleSkills global Twitter chat SUN. April 2nd 10amEDT to explore this very human topic.
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Posted in inspiration, People Skills, People Skills Chat, Soft Skills, Tweets
Balancing self-care & care for others is People Skills global Twitter chat topic SUN. Dec, 4th. JOIN Kate Nasser, The People Skills Coach™, co-host Liz King & global community 10amET/3pmGMT.
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Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills, Teamwork
If people at work or home say you aren’t very caring when they feel bad, you will find this list of 12 forms of care to be very helpful. Instead of screaming out “tell me what you want”, increase your career and personal relationships with the emotional intelligence here…
Posted in Customer Service, Listening Power, People Skills, Soft Skills
The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, inspiration
Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on doing the same thing!
Posted in Customer Service, Hot Topics and New Bits, Listening Power, Patient Experience, People Skills, Soft Skills
Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Posted in Hot Topics and New Bits, People Skills, Soft Skills, Teamwork
Leaders & Teammates: An apology must be sincere to succeed. But what frames it as sincere? Here’s the 6 point checklist fr The People Skills Coach™.