Posted in Customer Service, Hot Topics and New Bits, IT
Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.
CIO
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, Leadership, People Skills
Intuitive Leadership: Ways non-intuitive leaders can lead and benefit from intuitive employees. Latest insight fr The People Skills Coach™. | Employee Engagement.
Posted in Customer Service, Hot Topics and New Bits, IT, People Skills, Soft Skills
IT Customer Service training teaches empathy to logic based teams. From this you get org. collaboration & cross teamwork between technical and non-technical teams. After 25 years of teaching IT Customer Service to programmers, operations staff and tech support reps, I share in this post some of the keys to doing it. They are very capable of developing great people skills.
Posted in Customer Service, Hiring Talent, Hot Topics and New Bits, IT, People Skills
To hire best customer service tech support agents, add these attitudes and people skills to the job description you advertise! From The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT, People Skills
To deliver unforgettable customer service inside or outside of your organization, first start with this simple effective definition. It will take you far and high!
Posted in Customer Service, Hot Topics and New Bits, inspiration, IT
This guest post I wrote for Desk.com blog offers 15 essential beliefs for excellence in customer service & sales. Our actions follow our beliefs. After you read these 15, add the beliefs that have led you to success with your specific customers!
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Posted in Customer Service, Hot Topics and New Bits, inspiration, IT
6 ways leaders unknowingly lower the bar of service excellence in customer care & IT technical support. Insight and solutions from customer service maven Kate Nasser.