Posted in inspiration, People Skills, People Skills Chat, Tweets
JOIN weekly global People Skills Chat on Twitter Feb. 17, 10amET to explore staying positive in hot debate/disputes. Host: Kate Nasser, The People Skills Coach™.
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civility
Posted in Employee Engagement, Hot Topics and New Bits, People Skills, Soft Skills
ONE word or phrase can mar career relationships & destroy your professional people-skills image. Leaders, team members, new grads — online or in person — replace this phrase with better alternatives!
Posted in Hot Topics and New Bits, inspiration, morale, People Skills, Soft Skills, Teamwork
Increase success w/ these constant people skills truths from Kate Nasser, The People Skills Coach™, Author of Leading Morale. || Leadership, Teamwork
Posted in Hot Topics and New Bits, Leadership, People Skills, Personality Types, Teamwork
Differing views can fuel success; workplace personality conflicts stifle it. How well are your teams doing? Leadership people skills checklist from The People Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills, Soft Skills
Leadership sincerity: 6 key steps to communicate authentically without insulting or injuring morale. Guidance from The People Skills Coach™.
Posted in Hot Topics and New Bits, Leadership, People Skills, Soft Skills
Leaders turn these 8 common people skills blunders into brilliance in leadership, employee engagement, and customer experience. From The People Skills Coach™.
Posted in Hot Topics and New Bits, People Skills, Soft Skills, Tweets
Civility enhances interaction because it cushions it with respect. Try these modern people skills tips from The People-Skills Coach™ on social media and beyond — especially when interacting with people who don’t know you well!
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills
Some leaders see all diversity of thought as harmful & divisive. Others see all peace & harmony as impending failure. There is no need to confuse disharmony and diversity of thought. Here are the key distinctions and success is within your grasp.
Posted in Customer Service, Hot Topics and New Bits, IT
A 2012 American Express customer service barometer shows how important civility is to modern day customer experience. If you doubt it like some, you may be betting against the success of your business. 3 key points to consider …
Posted in Customer Service, Hot Topics and New Bits
Job candidates for customer service & care that use the phrase my pleasure & no problem can shine. If you understand what these phrases really mean, you will not mistake it for selfishness. Hire this natural talent for super customer experience & self-sustaining morale!
Posted in Hot Topics and New Bits, Leadership, People Skills, Soft Skills, Teamwork
Honesty is delivered with respect that gives it far more power than bluntness. Consider these benefits before choosing how to communicate effectively in any situation.
Posted in Hot Topics and New Bits, Leadership, Thriving in Change
Authenticity and adaptability are both critical to success in business, leadership, and teamwork. Yet often people see these as mutually exclusive. They aren’t. They are partners not enemies in success. Read how to find the balance …
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