Posted in Careers & Jobs, Coaching Professional, Hot Topics and New Bits, People Skills, Soft Skills
Speak sooner to prevent needless conflict! Don’t let innuendo, passive aggression, or bullying take hold. Leadership, career, and life insight fr The People Skills Coach™.
Posted in Hot Topics and New Bits, Leadership, People Skills
Top leadership connection to inner circle removes these key threats to success. Connect and engage to succeed. In today’s world, no news is not good news. Latest from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT, Leadership, Listening Power, People Skills, Sales, Soft Skills, Teamwork
Conquer listening barriers, esp, the hidden barrier of getting stuck on keywords. 3 steps fr The People Skills Coach™. | Leadership, Customer Service, Teamwork.
Posted in Customer Service, Hot Topics and New Bits
Sales & customer service transparency impresses w/ integrity & builds priceless trust. Remove the fine print or lose customers. Fr The People Skills Coach™.
Posted in Listening Power, People Skills, People Skills Chat, Soft Skills, Tweets
How do expectations & assumptions impact interactions? JOIN The People Skills Coach™ in #peopleskills global Twitter chat to discuss it April 12th 10am EDT.
Posted in Hot Topics and New Bits, People Skills, People Skills Chat, Sales, Soft Skills, Tweets
People skills global Twitter chat (#peopleskills) will explore how to communicate clearly. JOIN The People Skills Coach™ & community Jan. 18th 10amET.
Posted in Customer Service, Hot Topics and New Bits, Sales
Business leaders and owners: Are you marring great customer service experience w/ confusing invoices that require extra customer effort? Review this …
Posted in Hot Topics and New Bits, Humorous Insights, Listening Power, People Skills, Soft Skills
Listening lapses can be a source of stress or humor. Learn in 3 these laughable moments fr The People Skills Coach™.
Posted in Careers & Jobs, Employee Engagement, People Skills, Soft Skills, Thriving in Change
Assumptions can mangle decisions & ruin interactions. ONE simple way to overcome assumption’s power & set a new course! Tips from The People Skills Coach™.
Posted in Careers & Jobs, Employee Engagement, Hot Topics and New Bits, Leadership
Leaders, as you recruit top talent, are you truly ready for what they expect and need to succeed? Here’s one powerful example of a lost opportunity and 3 traits to develop for the next.
Posted in Customer Service, Hot Topics and New Bits, IT
Leaders and experienced reps all know that speaking jargon can kill a customer experience. Moreover, listening w/ jargon can kill the relationship! Two short stories from The People-Skills Coach™ illustrate the true impact and how to avoid the blunders of jargon Jabberwocky.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
Many leaders realize confidence looks different between genders and cultures. Yet leaders still miss 1 key determinant of confidence – performance expectations. 5 questions to see and communicate more clearly on confidence and engage employees’ talent!
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales
When you must deliver bad news, do you first confuse? Is your own discomfort twisting your message? You may tell yourself that you are thinking of the other person yet read this first before you decide …