Posted in Customer Service, People Skills, Soft Skills
Resist these customer service urges that you will otherwise regret. Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience
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Posted in Customer Service, People Skills, video
Avoid this common & disastrous customer service mistake — the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer.
Posted in Customer Service, Hot Topics and New Bits, Leadership, Leading Morale, People Skills, Soft Skills
Overcome these obstacles to lead customer service morale. From customer experience maven Kate Nasser, The People Skills Coach™, author of Leading Morale | Leadership, Employee Engagement, Teamwork
Posted in inspiration, Leadership, Leading Morale, morale, People Skills, Soft Skills
What do constant naysayers really do? What is their true effect on others at work? Insights fr Kate Nasser, The People Skills Coach™ | Leadership & Teamwork
Posted in People Skills, People Skills Chat, Soft Skills, Tweets
Join global Twitter #PeopleSkillsChat SUN. April 28th to explore the Power of One to make a difference. Host: Kate Nasser, The People Skills Coach™.
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Posted in Employee Engagement, Hot Topics and New Bits, inspiration, Leadership, Listening Power, morale
Leaders, do you consider your everyday steps to be mundane even unimportant? They’re not. These so-called trivial leadership actions create these consequential results. Experience from Kate Nasser, The People Skills Coach™.
Posted in People Skills Chat, Tweets
How does procrastination affect others around you? JOIN The People Skills Coach™ & community in #Peopleskills global Twitter chat to explore this.
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Posted in Customer Service, Hot Topics and New Bits
Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.
Posted in Careers & Jobs, Coaching Professional, Employee Engagement, Hiring Talent, Hot Topics and New Bits, Leadership
Leaders did you ever want to tell employees to grow up? What were they doing that brought you to that point? If you want to see employee maturity, mentor them in these 9 ways. From The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Sales
Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don’ts fr The People Skills Coach™. | Leadership Teamwork Customer Service!
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, Leadership, People Skills
Leadership engagement: To better engage self-absorbed employees, don’t preach about self-sacrifice. Do this instead! Kate Nasser, The People Skills Coach™.
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Posted in Listening Power, People Skills, People Skills Chat, Soft Skills, Tweets
How do expectations & assumptions impact interactions? JOIN The People Skills Coach™ in #peopleskills global Twitter chat to discuss it April 12th 10am EDT.
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Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills, Teamwork, Thriving in Change
Leaders, your organization can have team harmony, high morale, & great results IF you address these 4 leadership teamwork issues.
Posted in Hot Topics and New Bits, inspiration, People Skills, Personality Types
You can develop emotional intelligence without intuition. You develop other skills without it. 5 steps fr The People Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, Leadership
Leadership Employee Engagement: Does morale have to suffer in tough times? No! Here are 5 easy shifts to engage employees. From The People Skills Coach™.