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How to Resist These Irresistible Customer Service Urges | #CX #CustServ

Customer Service Urges: Image is talk bubble w/ shark fin coming out of the top.

Resist these customer service urges that you will otherwise regret. Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience

Customer Service: Prevent Speedy Blind Handoffs | #CX #CustServ

Beware Blind Handoffs: Image is two hands not connecting.

Avoid this common & disastrous customer service mistake — the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer.

Lead Customer Service Morale: Overcome These Obstacles | #LeadMorale #CustServ

Lead Customer Service Morale: Image is a dial pointing to maximum morale

Overcome these obstacles to lead customer service morale. From customer experience maven Kate Nasser, The People Skills Coach™, author of Leading Morale | Leadership, Employee Engagement, Teamwork

What Constant Naysayers Really Do | #PeopleSkills #ProfessionalDevelopment

Constant Naysayers: Image is a giant red X symbolizing blockage.

What do constant naysayers really do? What is their true effect on others at work? Insights fr Kate Nasser, The People Skills Coach™ | Leadership & Teamwork

Power of ONE: Join #PeopleSkillsChat April 28th Guest host @TomJ_Rhodes

Accept Value People: Image is People Skills Global Chat Logo

Join global Twitter #PeopleSkillsChat SUN. April 28th to explore the Power of One to make a difference. Host: Kate Nasser, The People Skills Coach™.

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These Trivial Leadership Actions Create Consequential Results

Trivial Leadership Actions: Image is person laying bricks.

Leaders, do you consider your everyday steps to be mundane even unimportant? They’re not. These so-called trivial leadership actions create these consequential results. Experience from Kate Nasser, The People Skills Coach™.

Procrastination: JOIN #Peopleskills Chat March 6th 10amET

Putting People Down: Image is people skills logo.

How does procrastination affect others around you? JOIN The People Skills Coach™ & community in #Peopleskills global Twitter chat to explore this.

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Reverse Customer Experience: Are You Driving Calm Customers Away?

Reverse Customer Experience: Image is Iceberg Reflecting Deeper Trouble

Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.

Leaders: Nine Chances to Cultivate Employee Maturity | #leadership

Cultivate Employee Maturity

Leaders did you ever want to tell employees to grow up? What were they doing that brought you to that point? If you want to see employee maturity, mentor them in these 9 ways. From The People Skills Coach™.

Irresistible Customer Experience Loyalty – DOs & Don’ts Part II #cx

Irresistible Customer Experience Loyalty: Image is a Magnet drawing things inward.

Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don’ts fr The People Skills Coach™. | Leadership Teamwork Customer Service!

Leadership Engagement: How to Reach Employees Not Preach to Them

Leadership Engagement: Image is quote by Elizabeth Cady Stanton on self-development

Leadership engagement: To better engage self-absorbed employees, don’t preach about self-sacrifice. Do this instead! Kate Nasser, The People Skills Coach™.

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Expectations & Assumptions: Join #Peopleskills Chat April 12th

Putting People Down: Image is people skills logo.

How do expectations & assumptions impact interactions? JOIN The People Skills Coach™ in #peopleskills global Twitter chat to discuss it April 12th 10am EDT.

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Team Harmony: Leaders, Are You Needlessly Sacrificing Great Results?

Team Harmony: Image are zen rocks stacked but tipping.

Leaders, your organization can have team harmony, high morale, & great results IF you address these 4 leadership teamwork issues.

Develop Emotional Intelligence: Are You Using These Steps? #peopleskills

Develop emotional intelligence: Image is multi-colored funnel w/ 5 parts.

You can develop emotional intelligence without intuition. You develop other skills without it. 5 steps fr The People Skills Coach™.

Leadership: 5 Simple Moves to Engage Employees #peopleskills

Leadership: Image is 5 speed gear shift

Leadership Employee Engagement: Does morale have to suffer in tough times? No! Here are 5 easy shifts to engage employees. From The People Skills Coach™.

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