We often think of leadership as action because actions speak louder than words — right? Yet words matter especially to those they exclude. Leaders, do your words include and engage or exclude and disengage? Try this simple exercise fr The People-Skills Coach™.
Leaders engage employee urgency through deep connections to employees’ talents & impact. It’s about your commitment — not about a 5 step checklist!
People focus on major career shaping milestones & overlook psychologically uncomfortable opportunities. Here are 5 worthy ones from The People-Skills Coach™.
For true employee engagement, should leaders praise everyday effort or only exceptional performance and results? Before you answer this, consider the diversity of people you lead.
Leaders, don’t sacrifice individual talents to achieve team member flexibility & generous restraint. Inspire these I’s in team for unparalleled success.
Traditional leadership beliefs hang on and squelch employee engagement, so needed to reach results. If you still hold these 5 attitudes, replace them for maximum success.
Leaders, we can spark employee engagement with worthy kudos of employees’ natural strengths and talents. It’s a no cost and high return investment. Here are 12 and I hope you will add more!
Leaders, top performers who resist change in the workplace can take the organization down unless you redefine what top performance means! The steps..
One bold question can engage employees without creating the dreaded ‘entitled’ workforce that suffers from “me – itis”. Here’s the question. What do you think the answers will be?
Posted in Customer Service
I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific — like a form to fill out! I laughed so hard I couldn’t find the stop button. In this article I deal you the ACE for delivering top-notch customer service.