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Leadership #PeopleSkills: How to Spot Fake Zeal

Leadership People Skills: Image is 2+2=5.

Leaders, can you tell if your team’s zeal is real? Fake zeal risks org. success. Leadership people skills can show you the true picture. Here are 6 key signs.

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Leadership People Skills: Inclusion Engages

Leadership People Skills Image is "Quotation Marks"

We often think of leadership as action because actions speak louder than words — right? Yet words matter especially to those they exclude. Leaders, do your words include and engage or exclude and disengage? Try this simple exercise fr The People-Skills Coach™.

Leaders Engage Employee Urgency w/ Deep Connection

Leaders Engage Employees Urgency - Image is Geyser

Leaders engage employee urgency through deep connections to employees’ talents & impact. It’s about your commitment — not about a 5 step checklist!

5 Psychologically Uncomfortable Career Shaping Opportunities

People focus on major career shaping milestones & overlook psychologically uncomfortable opportunities. Here are 5 worthy ones from The People-Skills Coach™.

True Employee Engagement: Appreciate & Recognize

For true employee engagement, should leaders praise everyday effort or only exceptional performance and results? Before you answer this, consider the diversity of people you lead.

Employee Engagement: Capture the Magic of the I’s in Team!

Leaders, don’t sacrifice individual talents to achieve team member flexibility & generous restraint. Inspire these I’s in team for unparalleled success.

Leaders, 5 Legacy Attitudes to Replace for Employee Engagement

Traditional leadership beliefs hang on and squelch employee engagement, so needed to reach results. If you still hold these 5 attitudes, replace them for maximum success.

Leaders, 12 Worthy Kudos to Spark Employee Engagement

Leaders, we can spark employee engagement with worthy kudos of employees’ natural strengths and talents. It’s a no cost and high return investment. Here are 12 and I hope you will add more!

Leaders: Can a Change Resistor Get You to Oz?

Leaders, top performers who resist change in the workplace can take the organization down unless you redefine what top performance means! The steps..

A Bold Question for Employee Engagement

One bold question can engage employees without creating the dreaded ‘entitled’ workforce that suffers from “me – itis”. Here’s the question. What do you think the answers will be?

ACE Your Next Customer Service Moment

I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific — like a form to fill out! I laughed so hard I couldn’t find the stop button. In this article I deal you the ACE for delivering top-notch customer service.

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