Posted in Hot Topics and New Bits, inspiration, Leadership, People Skills, Teamwork, Thriving in Change
One bold question can engage employees without creating the dreaded ‘entitled’ workforce that suffers from “me – itis”. Here’s the question. What do you think the answers will be?
Posted in Customer Service
I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific — like a form to fill out! I laughed so hard I couldn’t find the stop button. In this article I deal you the ACE for delivering top-notch customer service.