consistency

Excellence: The Challenge is Consistency Not Repetition #CX #Leadership

Excellence: Image is Good Better Best Excellence

Posted in Customer Service, inspiration, Leadership, Sales

Excellence in sales, service, leadership, & teamwork requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other.

Leadership Vitality: Be Agile Not Erratic | #EmployeeEngagement

Leadership Vitality Be Agile Not Erratic: Image is person going wild on a swing.

Posted in inspiration, Leadership, Leading Morale, Thriving in Change

Leadership vitality means being agile not erratic. Confuse them & you crush success. Here are the key difference from Kate Nasser, The People Skills Coach™.

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Leadership Agility: Consistency & Agility Are NOT Enemies

Leadership Agility: Image is a slinky.

Posted in Leadership, Thriving in Change

Leadership agility: Don’t confuse consistency w/ status quo & uniformity. Agility & consistency produce success amid change. The People Skills Coach™

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Super Customer Experience: Leaders, Are You Attitude Ready?

Posted in Customer Service, Hot Topics and New Bits

Leaders, do customers experience superior customer service you promise? To say yes, you must be sure that every team member is attitude ready! Here’s a checklist.