Posted in Customer Service, Employee Engagement, inspiration
CSRs and TSRs get tunnel vision in stress or the daily grind. Yet our future is behind every customer. Our vision must see it. Here is a 9 point call to greatness for leaders to inspire the best customer service. Posters and cards of this will be available in a few weeks.
Posted in Customer Service, Hot Topics and New Bits, IT
Do your teams think of their burdens or the customers? The answer says alot about your customer experience culture! Build a super customer experience culture by eliminating these 21 customer burdens of uncertainty.
Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales
If your marketing dept, gets the customer to call, hey call center listen and dialogue. Sales and service are not a monologue from you with a burp from us at the end. Lose the script or lose the sale! A true story of AT&T Wireless …
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
The 12 Most Universal Customer pleas to change customer service. People-Skills Coach Kate Nasser offers specifics to boost customer experience forever. Add #13 and join this movement to improve universal customer service.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales, Soft Skills
High tech contributes much to great customer service and the customer experience IF it doesn’t become your primary focus. Where are you on this scale? Read more …
Posted in Customer Service, Hot Topics and New Bits, Sales
Do your CSRs, agents, reps, ask “How’s my service so far?” during the call or online chat? Corporations, social media is engaging your customers. Are you? This one simple question changes the course of your brand.
Posted in Customer Service, Hot Topics and New Bits, intercultural, People Skills, Soft Skills
Sales and customer service soar when you show the customers that you “get them”. Don’t insult your customers with fake imitation. Understand them and adapt to their cultural preferences. Read more …