courtesy

Leadership Uncertainty: How to See Truth About Employee People Skills

Leadership Uncertainty: Image is surfer on board in rough waters.

How to overcome your leadership uncertainty about terminating employee w/ horrible people skills. Kate Nasser, The People Skills Coach™, Author, Leading Morale

Best Customer Experience: Be Plentiful & Ready | #CX #CustServ

Super Customer Experience: Image is large bunch of peaches.

To deliver the best customer experience be plentiful & ready in these specific ways. Insights from Kate Nasser, The People Skills Coach™

How to Resist These Irresistible Customer Service Urges | #CX #CustServ

Customer Service Urges: Image is talk bubble w/ shark fin coming out of the top.

Resist these customer service urges that you will otherwise regret. Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience

Comments Off

Join #PeopleSkillsChat SUN. June 23rd: Reversing Rudeness Finding Civility

Simple tangible human respect is Global Chat Logo

Join global Twitter #PeopleSkillsChat SUN. June 23rd 10am EDT to share your ideas on reversing rudeness finding civility in society today. Host: Kate Nasser, The People Skills Coach™

Comments Off

Ultimate Customer Service Culture: It’s About Unity Not Employees First | #custserv

Customer Service Culture: Image is bulletin board w/ word culture.

The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.

Comments Off

Customer Service Outburst: 5 Needs That Ruin Customer Experience

Customer Service Outburst: Image is Picture of Nockamixon Lake at State Park in PA.

Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.

Comments Off

Rudeness & Etiquette: JOIN #Peopleskills Chat Feb. 7th 10amET

Putting People Down: Image is people skills logo.

Has rudeness conquered etiquette as the new norm around the globe? JOIN The People Skills Coach™ in #Peopleskills global Twitter chat Feb. 7th 10amET/3pmGMT to explore.

Comments Off

The Rewards of Courtesy: JOIN #Peopleskills Chat SUN. Sept. 14th

Putting People Down: Image is people skills logo.

What are the true rewards of courtesy in business? JOIN The People Skills Coach™ in global Twitter chat SUN. 9/14 10am EDT on the value of courtesy.

Comments Off