Posted in Customer Service, Hot Topics and New Bits
Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.
Posted in Customer Service, Hot Topics and New Bits
Reps, agents, & managers bad behavior choices w/ customers are often rooted in psychological issues. The damage to the customer relationship is dramatic and thus worthy of your time and attention. Here are 4 commons ones & how to overcome for super customer experience.
Posted in Customer Service, Hot Topics and New Bits
Super customer experience comes not from procedures but from awareness of customer perspective & delivery to it. 3 key insights to be in harmony with customers!
Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales
Leaders: What does your customer experience survey tell your customers about your philosophy? Consider this super opportunity to improve it with these 6 changes.
Posted in Customer Service, Hot Topics and New Bits
One constant in business success is to find a harmonic balance between your company interests and the customers interests and needs. Here are the 5 most telling moments to build this harmony in the new customer experience economy.
Posted in Customer Service, Hot Topics and New Bits, Sales
Businesses always seek ways to ignite customer passion in their products and services. Here are 12 ways to light the fire in today’s market.