CSR

Customer Service: When You Hear Spaghetti, Don’t Serve Veal

Guest blogger, Pattie Roberts, recounts a personal story that so many can experience in their personal life and in frustrating customer service situations. Here’s one important listening lesson. Can you answer her question?

Customer Service Reps: Give Them The Greatest Gift

Give all customer service, customer care, and technical support analysts the greatest gift, customer friendly procedures and policies! Here are two examples of not so friendly procedures and what to learn from them. With National Customer Service Week coming on Oct. 4th, have your teams brainstorm improvements to breed truly memorable service.

Best CSR Adapts to Personality Type for A+ Customer Service

Customer service training for CSRs and tech. support should include how to spot and adapt to different personality types. From The People-Skills Coach, a fast method w/video…

The Best CSR Mindset and Training to Deal with Irate Customers

The Best CSR attitude and training for handling and dealing with irate customers is based in the ability to stay objective. Here are two surefire ways to not take customer’s anger personally.