Guest blogger, Pattie Roberts, recounts a personal story that so many can experience in their personal life and in frustrating customer service situations. Here’s one important listening lesson. Can you answer her question?
Give all customer service, customer care, and technical support analysts the greatest gift, customer friendly procedures and policies! Here are two examples of not so friendly procedures and what to learn from them. With National Customer Service Week coming on Oct. 4th, have your teams brainstorm improvements to breed truly memorable service.
Customer service training for CSRs and tech. support should include how to spot and adapt to different personality types. From The People-Skills Coach, a fast method w/video…
Posted in Customer Service
The Best CSR attitude and training for handling and dealing with irate customers is based in the ability to stay objective. Here are two surefire ways to not take customer’s anger personally.